Director of Reception - Washington, DC

Position Overview:

The Director of Reception is responsible for all daily aspects of Reception Operations while on duty. 

Major Duties & Responsibilities:

• Recruits, hires, trains and provides career development for housekeeping staff; conducts performance evaluations and provides feedback for Crew Members.
• Provide an issue free environment through motivation, support, empowerment and development of crew members.
• Always extend professionalism and courtesy to fellow crew members and customers.
• Deliver unparalleled service above and beyond the norm to exceed customer expectations.
• Solicit and communicate guest feedback for continuous improvement.
• Own all customer complaints and issues and seek immediate resolve.
• Oversee cash and bank handling procedures with all Senior & Junior Managers daily and ensures adherence to company standards.
• Conduct arrival and departure audits in all areas of Mission and Ground Control.
• Conduct a daily preshift meeting on each shift and be current on all in-house events and citywide attractions.
• Manage the Hotel night audit as assigned.
• Adhere to proper key and phone controls
• Ability to comprehend and follow instructions on Sales Resumes.
• Conduct progressive discipline from coach and counsel through to suspension with support from the Human Resources Department.
• Act as the Manager on Duty as assigned and take responsibility for all hotel related issues and events.
• Assist Senior & Junior Managers as needed with unresolved issues which arise during the shift.
• Demonstrate selfconfidence, energy and enthusiasm at all times.
• Have a strategic perspective by continually modeling our brand and integrating it into every aspect of the guest experience.
• Provide updated room availability and rate information to Senior & Junior Managers as directed.
• Ensure thorough knowledge of safety and emergency procedures
• Lead the crew members by example and motivate them.