Job Title Director of Quality & ExecutionLocation Bolt Farm Treehouse | Whitwell TN with expansion to Americas most breathtaking locationsEmployment Type Full-time | On-site | High-impact role in a 247 luxury mountaintop environmentOTE 120k-160k uncappedYou Know This Role Was Built for You If…Youve been the iron spine in high-end hospitality-personally inspecting units failing work without apology correcting slips same-shift and building teams that hit standards without reminders. You thrive on discipline and clarity. You earn respect through consistency not charisma.Youve taken environments stuck in almost ready" and turned them into predictable excellence-without burning out teams or breaking the guest experience.If you avoid conflict tolerate excuses or need consensus to act stop here. This role exposes softness fast.The RoleOwn standards reality. You are the same-day execution authority on property.You enforce daily readiness QA passfail staffing coverage and immediate correction across all on-site teams. You are fair firm and visible-creating operational calm under pressure.When execution breaks you do not theorize defer or escalate reflexively. You take control stabilize the situation assign owners and ensure resolution before the next operating day.You do not manage by meetings. You manage by inspection consequence and closure.What You OwnDaily Readiness Units and grounds guest-ready on time-every day.Zero well fix it later."QA Enforcement Pass Fail Cleanliness maintenance closure quality and experience standards. Same-day correction required. Repeat failures escalate to personnel action.Staffing & Coverage Hiring onboarding scheduling and real-time coverage. Call-outs handled immediately. Right people in the right roles-every shift.Exception Handling Same-Day Command Guest-impacting issues cross-team breakdowns or readiness failures. You coordinate response assign ownership and confirm resolution before end of day. Escalation is a tool not a reflex.Closure Quality Control Work is not done" unless it prevents recurrence. You reject cosmetic fixes workarounds or partial closures. Durable resolution is required before sign-off.Immediate Correction Real-time feedback and fixes. Coach gaps fast. Correct misses faster. Exit non-fits decisively. Emotional No. Consistent Always.Systems & Process Improvement Interim Ownership Temporarily own process improvement and SOP clarity only where execution breaks. When standards fail twice you either fix the process or remove the person. Systems are improved to eliminate repeat failure-not to optimize hypotheticals. Long-term system architecture transitions out of this role as specialized ownership is added. Rule The person enforcing the standard owns improving the process that keeps it from breaking-until scale justifies specialization.Founder Interface & Decision BoundariesFounders retain ultimate authority over leadership brand and guest experience and may intervene at any time.This role exists to remove founders from day-to-day enforcement not decision rights.Escalation to Founders Occurs Only WhenGuest safety or legal exposure is presentBrand reputation risk exceeds on-site authorityA decision materially changes guest promise or brand standardsRoutine performance enforcement does not escalate by default.Once founders align on standards this role executes them without re-litigation.You carry the sword. Founders keep the crown.What You Dont Own By DesignLong-term systems architecture or labor economics Operational Systems & ProfitabilityLeadership development and culture-building programs People & LeadershipRevenue strategy offers or monetization Revenue DriverYou enforce the machine. Others design or develop it.How Youll WinVisible present decisive-on the floor not behind a deskUse dashboards and inspections to spot issues before guests doEnforce calmly standards protect romance and wellnessBuild respect through order precision and consistencyCreate operational calm during peak pressure90-Day OutcomesDays 1-30 Assess talent and standardsFix obvious gapsStabilize readiness and shift coverageDays 31-60 Reduce repeat issues and rework. Improve shift reliability. Coach or exit underperformers.Days 61-90 QA becomes predictable. Teams hit standards without reminders. Scorecard stays green.Scorecard Objective Non-NegotiableQA pass fail rate hard gateOn-time readiness Repeat issue rateShift execution reliability If standards slip bonuses stop until correctedCompensation Accountability-OptimizedOTE 120k-160k uncappedBase 60k-80kPerformance 60k-80k 5050 mix monthly payoutsNo subjectivity. No excuses.Who Thrives HereProven enforcers who take pride in discipline and order.Handle tough conversations calmly value consistency over charisma and stabilize growth through execution-not speeches.This Role Is Not for You IfYou avoid conflictYou want to be liked more than respectedYou prefer strategy over daily executionYou tolerate almost good enough"ApplySubmit resume brief note How you enforced high standards without burning out teams-specific outcomes."Final TruthThis role exists to end tolerance restore velocity and protect the brand. No chaos. No heroics. No drift.