Director of Programs

Hours: 36 hours per week and rotating 24/7 on-call support

Supervisor: Executive Director

Status: Exempt

Compensation: $80,000-$85,000 annual salary, depending on experience and qualifications, including generous paid time off, medical, dental, and alternative medicine coverage.

About Call to Safety

Call to Safety has been working in Oregon since 1973 to fulfill our mission of ending domestic and sexual violence by providing confidential support services and education to empower our community. We operate Oregon's oldest and largest 24/7/365 comprehensive support line, offer follow-up advocacy and case management, and provide in-person sexual assault medical advocacy. Call to Safety serves people of all genders who have experienced domestic and sexual violence, stalking, and sex trafficking, as well as the people who support them. We believe that everyone deserves a life free of domestic and sexual violence.

Position Summary

The Director of Programs provides strategic leadership, coordination, and oversight for Call to Safety's direct service programs, including Support Line, Case Management, and Crisis Response. The Director is responsible for ensuring that programs provide high-quality, culturally responsive, trauma-informed services that center the needs, autonomy, and safety of people experiencing interpersonal violence.

The Director supervises and supports program managers, strengthens coordination across programs, oversees program quality and evaluation, and ensures strong stewardship of program resources and compliance with funding requirements. Working collaboratively with the Executive Director, program managers, and organizational leadership, the Director aligns program strategy, staffing, budgets, and services with organizational priorities, funder commitments, and community needs.

The Director directly supervises the Support Line Manager and Case Management Manager and provides leadership and oversight across Call to Safety's direct service programs. This role requires collaborative, adaptive leadership and the ability to provide clarity and direction while navigating changing organizational, funding, and community conditions.

This position is based in Portland, Oregon, and is hybrid, with the expectation that there will be in-person meetings, working days, and events. Confidentiality will be required while working from home. All positions are required to pass annual background checks as required by funders.

Specific Responsibilities

Program Strategy, Quality, and Integration - 30%

• Provide strategic oversight of Call to Safety's direct service programs, including Support Line, Case Management, and Crisis Response.
• Work collaboratively with program managers and staff to establish program goals, priorities, policies, and annual work plans using racial justice, anti-oppression, trauma-informed, and survivor-centered frameworks.
• Ensure strong coordination across direct service programs, identifying and addressing gaps, barriers, emerging service needs, and opportunities for improvement.
• Establish consistent expectations for service quality, program evaluation, documentation, and accountability, using program data and experience to guide decision-making.
• Partner with the Executive Director and program managers to assess program capacity, staffing needs, service models, and opportunities for program development.
• Assess the needs and current structure of the Crisis Response Program and, in collaboration with the Executive Director, recommend an appropriate ongoing management and supervision structure.
• Ensure effective coordination of shared direct-service resources and systems, including participant assistance and 24/7 service coverage.
• Provide leadership and oversight for Call to Safety's dispatch and supervisor on-call systems, including coordinating scheduling and participating in rotating coverage responsibilities.

Management and Staff Leadership - 25%

• Directly supervise the Support Line Manager and Case Management Manager, providing regular supervision, coaching, professional development, performance management, and clear accountability.
• Practice collaborative leadership that incorporates the expertise and perspective of managers and staff while maintaining clear roles, decision-making authority, and accountability.
• Support managers in effectively supervising, developing, and retaining direct service staff while maintaining appropriate autonomy over day-to-day program operations.
• Support managers with complex personnel, staffing, performance, and programmatic issues when escalation is needed.
• Participate in hiring and onboarding of program managers and other key program positions as appropriate.
• Promote supervisory and workplace practices grounded in anti-racism, trauma-informed leadership, and an understanding of power and oppression, including attention to vicarious trauma, compassion fatigue, and burnout.
• Participate in progressive discipline and other personnel processes within Programs as appropriate and in accordance with Call to Safety policies and the collective bargaining agreement.

Grants, Budgets, Data, and Program Compliance - 20%

• Collaboratively lead the development, implementation, monitoring, and management of direct service program budgets in partnership with program managers, the Executive Director, and finance/operations staff.
• Maintain a strong understanding of the government grants and other funding supporting Call to Safety's programs, ensuring that program spending, staffing, service delivery, data collection, and documentation align with allowable uses, deliverables, reporting obligations, and other funder requirements.
• Regularly monitor program spending and performance against budgets and grant awards, identifying concerns and making or recommending timely adjustments to support program sustainability, appropriate use of available funding, and continued funder compliance.
• Collaborate with program managers, the Executive Director, Development, and other appropriate staff on grant applications, reports, renewals, monitoring, and other funder requirements.
• Use financial and program data to assess program performance, identify emerging concerns, and inform program and organizational decision-making.

Community Partnerships, Training, and Systems Leadership - 15%

• Build and maintain relationships with community partners, service providers, funders, and systems partners that strengthen Call to Safety's programs and services. ? Represent Call to Safety in relevant community committees, workgroups, coalitions, and collaborative efforts.
• Provide leadership for Call to Safety's direct-service training strategy, including Core Advocacy Training and ongoing staff development, and oversee the development and maintenance of relevant training curricula and materials.
• Identify emerging community needs, systems issues, and trends affecting survivors and incorporate those perspectives into organizational planning and program development.
• Support meaningful opportunities for survivor and community input into program development and evaluation.
• Participate in community education and professional training when appropriate.
• Partner with the Executive Director to support effective MOU partnerships, including monitoring commitments, coordinating follow-through, and supporting timely review and renewal as appropriate.

Organizational Leadership - 10%

• Serve as a member of Call to Safety's leadership team and contribute to organization-wide planning, budgeting, staffing, decision-making, and problem-solving.
• Work collaboratively across Programs, Operations, Development, and executive leadership to align organizational resources and infrastructure with program needs and priorities.
• Bring a change management perspective to program and organizational planning, considering the impacts of change on staff, services, systems, communication, and implementation.
• Navigate changing and uncertain conditions with sound judgment, helping determine what requires action, what requires further information or planning, and how to maintain effective services through periods of transition.
• In collaboration with the Executive Director and other management staff, participate in labor-management relations, including the Labor Relations Committee and collective bargaining as appropriate, and support compliance with the collective bargaining agreement.
• Attend Board of Directors meetings when requested by the Executive Director and provide program information and updates as needed.
• Challenge the systemic oppression of the nonprofit industrial complex and the inherent and intentional structures of white supremacy, violence, and oppression for the betterment of our community internally and externally.

General Responsibilities

• Attend required staff, leadership, training, supervision, and organizational meetings and activities.
• Maintain a high level of confidentiality and timely, effective internal communication.
• Complete required documentation and administrative responsibilities in a timely manner.
• Other duties as assigned.

Qualifications - Required

Leadership and Management Experience

• At least three years of progressively responsible experience in nonprofit, community-based, human services, or related program settings, including experience in program leadership or management.
• At least two years of experience supervising staff, including performance management, coaching, professional development, and accountability.
• Demonstrated ability to lead collaboratively, incorporate the expertise of others, navigate disagreement and complexity, receive and integrate feedback, and maintain clear accountability for decisions and outcomes.
• Ability to navigate uncertainty and changing conditions, make thoughtful decisions with incomplete information, and provide clarity and steadiness to others during periods of change.
• Experience developing, managing, or monitoring program budgets and using financial information to inform programmatic and staffing decisions.
• Experience with government or other restricted grant funding and an understanding of the relationship among program delivery, budgets, allowable expenditures, deliverables, reporting, compliance, and continued funding.
• Demonstrated data literacy and curiosity, including the ability to interpret program and evaluation data, identify trends and questions for further exploration, and use data alongside staff and participant experience to inform decision-making.
• Demonstrated systems thinking and strategic judgment, including the ability to understand connections among program quality, staffing, funding, organizational systems, and employee and participant experience; identify emerging problems; and determine where attention and action are most needed.

Values, Approach, and Core Competencies

• Commitment to creating a healthy work environment dedicated to ending domestic and sexual violence and other forms of oppression, and a philosophy compatible with Call to Safety's mission, values, and definitions of violence.
• Demonstrated understanding of trauma-informed, survivor-centered, culturally responsive, and anti-oppressive approaches to services and supervision, including the ability to recognize and account for power, inequity, and differential impacts in programmatic and organizational decision-making.
• Ability to build and maintain effective relationships across teams and with community, systems, and funding partners.
• Ability to maintain a high level of confidentiality for the safety of survivors and staff.
• Strong technology skills and ability to learn and effectively use organizational databases and systems.
• Dedication to recruiting, developing, and retaining a diverse workforce representative of the communities Call to Safety serves.

Qualifications - Strongly Preferred

• Experience working in domestic violence, sexual violence, sex trafficking, stalking, survivor advocacy, or services supporting people impacted by violence and oppression.
• Experience supervising managers or leading multiple programs or teams.
• Experience managing programs supported by local, state, or federal government funding.
• Experience working in a unionized workplace or supervising represented employees.
• Experience with program evaluation, quality improvement, or organizational change.
• Experience facilitating advocacy training or professional education.
• Lived experience in a population that has experienced historical and intentional oppression, including but not limited to the communities served by Call to Safety.
• Fluency in a language in addition to English.
• Valid driver's license, regular access to a car, and proof of insurance.

How to Apply

Please submit a resume and cover letter to jobs@calltosafety.org. Applications will be reviewed beginning September 18, 2026, and will continue to be accepted through September 25, 2026. In your cover letter, please describe your interest in the position and relevant experience. Please also address how you approach leading through change and uncertainty and share an example of how you have used information, input from others, and your own judgment to make or guide a significant programmatic or organizational decision.

Our Commitment to Equity

Call to Safety recognizes that we live in an inherently racist culture and that many survivors experience racism on a daily basis. As a continuation of our work to dismantle all forms of oppression and provide equitable services, we are striving to become an anti-racist organization by applying the lens of racial justice to our work with individuals and institutions. All persons of every race, ethnic background, spiritual belief, economic status, gender identity, sexual orientation, age or personal ability are equally affirmed into membership, leadership and employment at Call to Safety and are joyfully welcomed. We value lived experience and seek to center the voices of those most impacted by systems of oppression and violence. We draw from our core values as we strive to create a nurturing and supportive work environment for staff and volunteers.