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Director of Program Management

SoloPoint Solutions, Inc.

  • San Jose, CA
  • 6 days ago

    Highlights

    8–10+ years of technical program management or customer-facing operations experience in Electronics Manufacturing Services (EMS), PCBA, or high-level mechanical assembly contract manufacturing. Proven ability to interpret operational data to track key performance metrics (OTD, aging WIP, past-due sales orders, customer action-item aging, and E&O inventory exposure).

    Numbers & Facts

    LocationSan Jose, CA

    Description

    Company Overview:
    • Contract Manufacturer of PCBA's, SMT, Electronic Manufacturing Services, electromechanical assembly and integration
    • 80,000 sq ft facility located in South San Jose, mfg facility in Viet Nam, 300 employees
    • Considered a Tier 2 CM (similar to Cierra Circuit, TTM, Sonic, Alpha EMS.  Not considered Tier 1 CM (such as Jabil, Sanmina, Flextronics, Foxcon)
    • Specializes in high-mix, lower volume manufacturing
    • Customers range from high tech to industrial products


    Qualifications
      • BS in Electrical Engineering, Mechanical Engineering, Manufacturing Engineering, or equivalent relevant EMS/manufacturing experience (Bachelor's degree preferred).
      • 8–10+ years of technical program management or customer-facing operations experience in Electronics Manufacturing Services (EMS), PCBA, or high-level mechanical assembly contract manufacturing.
      • 3+ years of direct experience managing, coaching, and developing Program Managers, Account Managers, or Customer Operations teams.
      • PMP Certification is a plus.
      • Demonstrated track record managing large, complex customer accounts with concurrent PCBA and multi-level mechanical assembly projects.
      • Proven ability to interpret operational data to track key performance metrics (OTD, aging WIP, past-due sales orders, customer action-item aging, and E&O inventory exposure).
      • Exceptional communication, negotiation, prioritization, and conflict-resolution skills under high-pressure escalation scenarios.
    Responsibilities
    • Lead, coach, and retain a team of ~6 Program Managers; establish clear performance standards for account ownership, responsiveness, and execution.
    • Balance account assignments and workload across the PM organization based on customer complexity and team capacity.
    • Conduct regular performance reviews, one-on-ones, and development plans while building repeatable processes for recurring operational challenges.
    • Act as the primary escalation point for significant customer and operational issues before executive involvement.
    • Ensure all escalations are fact-based and accompanied by root-cause analysis, clear ownership, defined actions, customer impact statements, and recovery schedules.
    • Participate in high-level client meetings, support commercial negotiations, manage quote requests, and provide backup customer coverage when necessary.
    • Monitor product margin, pricing accuracy, and financial risks, ensuring timely mitigation of excess/obsolete inventory, expedite costs, and premium freight.
    • Track and drive PM operational metrics, including past-due sales orders, aging WIP, consigned inventory, and NPI readiness.
    • Identify systemic operational trends and partner with department heads to implement corrective and preventive measures.
    • Maintain strict alignment with Quality Management System goals: product quality, on-time delivery, and overall customer satisfaction.

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