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Director of Product - Payments

Julie Hagan

Glendale, Colorado

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JOB DETAILS
SALARY
$180,000–$210,000
SKILLS
Alliance/Partner Marketing, Artificial Intelligence (AI), Best Practices, Billing, Chargebacks, Coaching, Communication Skills, Cost Control, County Ordinances, Credit and Collections, Cross-Functional, Establish Priorities, Financial Operations, Financial Systems, Leadership, Medical Billing, Mentoring, Multiplatform/Cross-Platform, Operational Improvement, Operational Support, Payment Processing, Performance Management, Performance Tuning/Optimization, Product Development, Product Management, Product Planning, Product Strategy, Reconciliation, Relationship Management, Software as a Service (SaaS), State Laws and Regulations, Team Lead/Manager, User Interface/Experience (UI/UX), Vendor/Supplier Management
LOCATION
Glendale, Colorado
POSTED
23 days ago

Title: Director of Product - Payments & Financial Infrastructure
Job Type: Direct-hire
Location: Hybrid, South Denver
Salary Range: 180-210K+ 15% bonus

Summary

This leadership role oversees the product strategy for a complex payments and financial systems domain within a SaaS environment. The position focuses on enabling efficient, reliable patient payment collection and distribution processes at large scale, including recurring payment plans and multi-party transaction flows. Reporting to a senior product executive, this leader will define strategy, improve user experience in collections, and optimize the infrastructure supporting payment operations. The role requires both strategic vision and hands-on execution, along with ownership of multiple product platforms and collaboration across finance, operations, and engineering teams.

Responsibilities

  • Develop and lead the product vision, roadmap, and measurable outcomes for payments and financial systems, including collections performance, margin optimization, and operational efficiency
  • Oversee end-to-end product ownership for patient collections, billing workflows, payment processing infrastructure, and partner integrations
  • Manage and mentor a team of product managers, setting clear expectations and fostering a high-performance culture
  • Drive best practices in product development, including deep discovery, prioritization, delivery, and post-launch measurement
  • Act as a hands-on contributor on high-impact initiatives, shaping requirements and guiding execution
  • Collaborate cross-functionally with Finance, Operations, Engineering, and Customer Success teams
  • Manage relationships with payment processors, financial partners, and third-party vendors
  • Improve platform coherence across multiple systems with varying technical architectures
  • Identify opportunities to leverage AI and data-driven insights to enhance payment outcomes and system efficiency
  • Represent the payments domain to executive leadership and external partners

Skills

  • 7+ years of product management experience, including 3+ years leading teams and owning a full product domain
  • Proven track record delivering measurable business impact in a SaaS environment at scale
  • Strong expertise in payment systems, including processing workflows, reconciliation, chargebacks, vendor management, and cost optimization
  • Experience improving collections performance, reducing payment failures, and designing effective recurring billing experiences
  • Ability to work deeply on complex problems while maintaining a strategic perspective
  • Demonstrated success developing and coaching product managers
  • Strong communication skills with the ability to influence senior stakeholders and external partners
  • Familiarity with payment facilitator models, third-party processors, and financial integrations
  • Comfort working in complex, multi-system environments with high transaction volume
  • Practical understanding of AI applications and their potential to improve operational and product outcomes

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

About the Company

J

Julie Hagan