Director of Product - Content and Communications

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Director of Product - Content and Communications

Additional office locations

Sydney

Job ID

23762

Date

14-Sep-2026

Permanent - Full time, Senior

Job category

BFS - Director of Product

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Every web page, notification, help article, statement and customer communication depends on content that is accurate, trusted and available when it is needed. Our Content and Communications team is responsible for the platforms that create, govern and deliver this information across Macquarie's banking experiences. We are bringing together a fragmented technology estate to build a simpler, better-governed ecosystem in which content can be safely reused across customer communications and power the future of our agentic banking experiences.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you're empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

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As Director of Product for Content and Communications, you will lead the strategy and transformation of this ecosystem. You will treat content, correspondence and customer communications as data: establishing governance that works for complex, unstructured information while building the pipelines that make it accessible to AI agents, customer knowledge services and automated communications.

What you offer

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• Extensive experience governing content, communications or unstructured data in a regulated or similarly complex environment.
• Strong technical and systems thinking, with the ability to shape data pipelines, platform architecture and practical AI applications rather than only sponsor them.
• Experience simplifying fragmented technology estates and defining strategies for enterprise content-management, knowledge or customer-communications platforms, including the Adobe ecosystem.
• A record of leading complex strategic initiatives independently and building trusted relationships with senior stakeholders across business, technology and risk.
• Sound commercial judgement and product leadership experience, with the ability to connect platform investment and governance decisions to measurable customer and business outcomes.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

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We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.