Director of Process Improvement

Overview

Position: Director of Process Improvement | Quality Assurance

Schedule: 8:00am - 5:00pm

Location: Harlingen Medical Center - Harlingen, Texas

Why Harlingen Medical Center?

Harlingen Medical Center is a nationally recognized, award-winning hospital dedicated to clinical excellence and enhancing the patient experience.

Named one of the nation's 50 Top Cardiovascular Hospitals by Fortune and IBM Watson Health, we have also been recognized among America's 100 Best Hospitals for Orthopedic Surgery by Becker's Spine Review. Our commitment to patient safety has earned us an "A" Hospital Safety Grade from The Leapfrog Group and a Gold Plus award from the American Stroke Association.

Harlingen Medical Center has received numerous accolades from Healthgrades for excellence in a wide range of clinical services, including gallbladder removal, appendectomy, gynecologic surgeries, coronary interventions, heart attack treatment, pacemaker procedures, total knee replacement, hip fracture treatment, and spinal fusion.

We are dedicated to providing innovative, high-quality care close to home. Using state-of-the-art equipment, advanced technology, and evidence-based practices, we ensure our patients receive the most advanced care available.

Responsibilities

As Director of Quality Assurance, you will provide strategic and operational leadership for quality management, performance improvement, and patient safety initiatives while advancing programs that support exceptional clinical outcomes and regulatory excellence.

• Lead the hospital''s quality assurance and performance improvement programs to support patient safety, clinical excellence, and regulatory compliance.
• Develop and implement quality initiatives that improve outcomes, enhance patient satisfaction, and support organizational goals.
• Monitor, analyze, and report quality metrics, performance indicators, and outcome data to drive data-informed decision-making.
• Partner with physicians, nursing leaders, and hospital administration to identify opportunities for improvement and implement best practices.
• Ensure compliance with accreditation standards, regulatory requirements, and quality reporting programs.
• Lead root cause analyses, corrective action plans, and performance improvement activities to strengthen organizational performance.
• Mentor and develop quality professionals while fostering a culture of accountability, continuous improvement, and patient-centered care.

Qualifications

1. Bachelors Degree required, preferably in a healthcare related field.2. Masters Degree preferred. 3. State RN licensure or a License in healthcare field preferred.4. 4 - 5 years healthcare experience. 1-4 years quality improvement experience 5. Good computer skills.6. Experience in reviewing charts for quality care issues. Detail oriented organizational skills. Must be able to handle multiple cases, directions and follow-through.7. Good communication skills both verbally and written. Experience with Medical Staff communication.8. Coordination of internal departments and external entities to ensure compliance with company policies, and state/federal regulatory and accreditation standards. 9. Certified professional in healthcare quality preferred.

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Pay Transparency

• Health, dental, and vision insurance options
• Paid vacation, sick time and holidays
• Bereavement leave, FMLA and other leave options
• Employer 401K options
• Tuition reimbursement options
• Life, disability, and other insurance options
• Many other amazing benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

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