Director of Practice Operations

The Director of Practice Operations provides strategic and day-to-day administrative leadership for medical practice operations across Christ Community Health sites. This role is responsible for ensuring that practice operations are consistent, efficient, patient-centered, mission-aligned, and supportive of high-quality clinical care.

The Director leads through Site Managers (directly) and other assigned operational leaders (indirectly, or future roles TBD) to strengthen clinic workflows, patient access, staff performance, provider support, patient experience, operational accountability, and cross-site consistency. Under the leadership of the CEO, this position will partner closely with the CMO, CFO, HR Director, and leaders of clinicians, Quality, Revenue Cycle IT, Care Coordination, and Dentistry to ensure that practice operations support organizational goals and the needs of all stakeholders.

The role requires a strong administrative healthcare leader who can balance operational discipline, clinical environment awareness, compassionate leadership, data-driven decision-making, and mission-centered service. The position is expected to grow with the organization over time and may provide leadership to ancillary or related operational departments as organizational structure and needs evolve.

Major Areas of Responsibility include:

• Practice Operations Leafership
• Work Location and Site Presence
• Leadership of Managers and Teams
• Clinical Support Operations
• Cross-functional Collaboration

Competency demonstrated in this role means:

• Trust-building
• Decision-making
• Accountability
• Change leadership
• Leader development
• Operational discipline
• Service orientation
• Bachelor's degree required, preferably in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field;
• Master's degree in Healthcare Administration, Business Administration, Public Health, Nursing Leadership, or a related field preferred;
• Minimum of 5-7 years of progressive healthcare operations experience required;
• Minimum of 4-5 years of experience supervising managers, site leaders, or multi-site healthcare teams required;
• Must have experience supervising a minimum of at least 4-5 direct reports simultaneously;
• Strong preference for prior FQHC, community health center, or safety-net healthcare experience;
• Experience in primary care, multi-provider practice operations, or mission-driven healthcare strongly preferred;
• Experience leading clinical support teams, or team including clinical support staff, is preferred;
• Clinical background and/or clinical operations experience is ideal, but not required;
• Experience with EHR optimization, patient access improvement, and workflow redesign are preferred.

Regardless of degree pathway, the successful candidate must demonstrate hands-on healthcare operations leadership, experience supervising managers or site leaders, and the ability to lead others in a multi-site or complex ambulatory care environment

Working Conditions:

The position has normal office and clinic working conditions. The role requires regular presence at assigned practice sites, interaction with clinic teams and leaders, and availability to support operational needs during normal business hours and occasionally outside standard hours as organizational needs require.

PHYSICAL REQUIREMENTSRarely (0-12%)Occasionally (13-33%)Frequently (34-66%)Regularly (67-100%)Seeing: Must be able to read reports and use computer XHearing: Must be able to hear well enough to communicate

with coworkers XStanding/Walking XClimbing/Stooping/KneelingX Lifting/Pushing/PullingX Fingering/Grasping/Feeling: Must be able to write, type, and

use phone system XSitting X

Our Mission: To proclaim Jesus Christ as Lord and to demonstrate His love by providing affordable, quality primary health care to the underserved.

Our Vision: In response to God's grace, we desire to be a part of the redemptive work of Christ to the economically, socially, and spiritually impoverished communities of Augusta, Georgia.

About: Christ Community Health Services Augusta (CCH) is a rapidly growing, primary care health clinic and a community and faith-based 501 (c) (3) organization serving families in a ten-county region between Georgia and South Carolina.

As our patient population continues to grow throughout the greater Augusta area, we are in search of a caring and competent team members to join our team! Our four clinics (five, including dental) are strategically located in urban Augusta neighborhoods, providing local access to affordable care for patients who face medical, economic and transportation hardships. As a federally qualified health center and certified patient-centered medical home, we accept patients with no insurance, Medicare, Medicaid and most commercial insurance plans.

Our services include:

• Adult and Pediatric Primary Care
• Integrated Behavioral Health
• Family Dentistry
• Physical Therapy
• HIV/Chronic Disease Care Management
• Lab Services
• Prescription Assistance
• Specialty Referrals

Christ Community Health aims to share Christ's love through healing of the body, mind, and soul. We hope you'll consider joining us in this ministry. Help us meet the needs of others in our community! Working at Christ Community, you'll find community, vocational purpose, and a place to grow in the health care field.

What Christ Community has to offer:

CCH is committed to understanding the needs of its staff and recognizing that there's more to an employee than just what happens during the typical work week. Because of that, we strive to offer a compensation package that includes a competitive salary; employer-paid medical, life, short-term disability, and long-term disability insurance; available 401k plan with employer matching. Additional benefits include dental and vision insurance, paid time off, paid holidays, flexible spending accounts, employee care credit, uniform allowances, tuition assistance, and more. We are also a qualifying employer under HRSA-funded loan repayment and Public Service Loan Forgiveness (PSLF) program. Join our team today!

Christ Community Health Services Augusta Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, age, national origin, marital status, disability, veteran status, sexual orientation, gender identity or any other federal, state, or local protected class.