Director of Practice Management

About Company:

Betty Jean Kerr People's Health Centers provides quality health care and social services to thousands of uninsured and medically underserved. Our mission is to enhance the quality of life for all residents of the community by providing healthcare that is comprehensive, equitable and trauma informed, including primary care, dental and behavioral health services rooted in compassion, hope, dignity, and cultural competency. PHC is committed to serving the impoverished, uninsured populations in St. Louis and St Louis County communities. With three (3) conveniently located health centers, three (3) behavioral health sites and a friendly welcoming staff, PHC aspires to serve all the health care and wellness needs of the entire family.

About the Role:

The Director of Practice Management is a strategic leadership position responsible for overseeing and optimizing the operational and financial performance of professional practice groups within the organization. This role involves developing and implementing effective management strategies that enhance practice efficiency, patient satisfaction, and revenue growth. The Director will collaborate closely with clinical and administrative teams to ensure alignment of practice goals with organizational objectives, driving continuous improvement initiatives. They will also be accountable for managing budgets, analyzing performance metrics, and ensuring compliance with regulatory requirements. Ultimately, this position plays a critical role in fostering a high-performing, patient-centered practice environment that supports sustainable growth and excellence in care delivery.

Minimum Qualifications:

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• At least 4 years of progressive experience in healthcare practice management or administration.
• Proven track record of managing multi-site healthcare practices or departments.
• Strong knowledge of healthcare regulations, compliance standards, and reimbursement methodologies.
• Demonstrated leadership skills with experience managing cross-functional teams.

Preferred Qualifications:

• Master's degree in Healthcare Administration, Business Administration, or a related discipline.
• Experience with electronic health record (EHR) systems and healthcare IT integration.
• Certification in Practice Management (e.g., Certified Medical Practice Executive - CMPE).
• Experience in strategic planning and change management within healthcare settings.
• Familiarity with patient experience improvement methodologies and quality improvement frameworks.

Responsibilities:

• Lead the development and execution of practice management strategies to improve operational efficiency and financial outcomes.
• Collaborate with clinical leaders and administrative staff to align practice goals with organizational priorities and patient care standards.
• Oversee budgeting, financial analysis, and resource allocation to ensure optimal use of assets and cost control.
• Implement performance measurement systems and analyze key metrics to identify opportunities for improvement and growth.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies across all practice operations.
• Drive initiatives to enhance patient experience, staff engagement, and overall practice culture.
• Manage vendor relationships and negotiate contracts to support practice needs and cost-effectiveness.
• Provide leadership, mentorship, and professional development opportunities to practice management teams.

Skills:

The Director of Practice Management utilizes strong leadership and communication skills daily to guide diverse teams and foster collaboration across clinical and administrative functions. Analytical skills are essential for interpreting financial data, operational metrics, and regulatory requirements to make informed decisions that enhance practice performance. Strategic thinking is applied to develop and implement initiatives that align with organizational goals and adapt to the evolving healthcare landscape. Proficiency in healthcare technology, including EHR systems, supports efficient practice operations and data-driven management. Additionally, negotiation and relationship management skills are critical for working with vendors, partners, and stakeholders to optimize resources and service delivery.