Director of Physician Locum and Traveler Operation

Lead Program Managers and Practice Coordinators in delivering efficient, high-quality healthcare services by driving accountability, reinforcing best practices, optimizing workflows, and fostering a culture of patient-centered care and continuous improvement. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

This position is incentive eligible.

Introduction

Executives thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Director of Operations for Physician Locum & Traveler Operations for Emergency and Hospital Based Medicine, where excellence creates excellence.  This position will be based in Nashville, TN.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Director of Operations for Physician Locum & Traveler Operations for Emergency and Hospital Based Medicine role today!

Job Summary and Qualifications

As the Director of Operations for Physician Locum & Traveler Operations for Emergency and Hospital Based Medicine, you will lead the enterprise physician travel team supporting emergency and hospital medicine programs nationwide. Responsibilities include assisting with locum support (in-house and third party), program coverage needs, scheduling, contracts, compensation models, physician onboarding, credentialing, privileges, compliance, and ensuring accuracy across all processes. The position also encompasses labor management to maintain effective operations and support clinical performance.  This Director will also assist on long term strategic growth of growing this team to an in-house model.  Provide physician traveler support during disaster recovery events, ensuring continuity of care and operational stability in the aftermath of hurricanes, tornadoes, and other emergencies

The Director also provides leadership and strategic direction for operational performance and growth, ensuring efficient, compliant, and high-quality healthcare services. This role involves being visible to create a level of confidence and trust for strategic planning, financial stewardship, labor management, service line development, and cross-functional coordination to enhance performance across all programs. Collaborates onsite with leadership, hospital administrators, and internal partners to drive improvements in patient outcomes, financial performance, and satisfaction.

Major Responsibility:

• Provide oversight for enterprise travel team supporting the emergency and hospital medicine programs nationwide
• Responsible for scheduling travel team(s) for disaster recovery coverage, including hurricanes, tornadoes, and other events requiring additional support to restore operations and re‑establish services 
• Develop and implement operational strategies and annual business plans. Leads the execution of annual business plans, financial targets, and performance metrics to drive sustainable efficiency.
• Monitor budget performance and identify cost reduction opportunities
• Direct P&L responsibility that aligns with operational and financial metrics
• Establish and monitor KPIs related to clinical quality, staffing, and financial targets
• Lead Program Managers and Practice Coordinators in delivering efficient, high-quality healthcare services by driving accountability, reinforcing best practices, optimizing workflows, and fostering a culture of patient-centered care and continuous improvement
• Ensure high standards in recruiting, credentialing, scheduling, and administrative workflows
• Develop physician alignment and recruitment plans
• Assist in developing physician development plans, process improvements, and implementation of best practices
• Act as a change agent, communicating the vision and benefits of integration
• Serve as the liaison to facilities, division executive teams, and corporate leadership
• Monitor budget performance, identify trends, evaluate variances and develop action plans
• Manage operating expenses and identify cost reduction opportunities
• Drive efficient and effective labor management
• Translate enterprise goals into actionable operational strategies and implement approved business cases
• Co-lead division-wide initiatives with clinical counterparts
• Drive integration and standardization of services through best practices
• Conduct Comprehensive Monthly Operating Reviews (MORs) to assess performance
• Builds and sustains strong cross-functional and external relationships to ensure alignment, collaboration, and seamless delivery of high-quality, patient-centered services across the care continuum
• Manage and develop subcontractor relationships
• Collaborate with the SVP/DCMO and Regional Directors to support provider onboarding
• Acts as an early adopter of new technologies and performance improvement strategies
• Ensure compliance with relevant laws and regulations
• Establish collaborative relationships with key managers and departments
• Collaborate with leadership to create executive summary communications and presentations
• Facilitate and organize committees and sub-committees
• Monitor and report on portfolio performance
• Work effectively with development to enhance growth initiatives
• Support the goals of facilities, divisions, and markets
• Serve as a key member of the leadership team
• Work effectively with management, support teams, Physician recruiting and HR functions
• Ensure compliance, training, and education policies are implemented
• Display consistent behavior that enhances the public image of the organization
• Participate in the recruitment, interviewing, selecting, and hiring of new employees
• Develop and retain top-performing operational leaders and support staff
• Participate in ongoing orientation and education of new and existing employees
• Maintain strict confidentiality and have a comprehensive business acumen
• Proactively prepares and delivers comprehensive, data-driven MORS/QORS updates at the program, facility, market, and division levels, ensuring accuracy, clarity, and actionable insights to inform decision-making and performance improvement

Education & Experience:

• Bachelor’s degree in Healthcare Administration, Business, Operations Management, or a related field required
• Master's degree (MBA, MHA, or equivalent) strongly preferred
• Labor management, vendor management, contract management, physician licensing, privileging, and credentialing experience required
• Physician traveler team(s) staffing, scheduling and onboarding experience required
• 5+ years of proven progressive leadership in healthcare operations
• Multi-site or multi-state oversight strongly preferred

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 

   

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a Director of Operations - Hospital Based Services. Unlock your leadership potential with HCA Healthcare.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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