Director of Patient Financial Services and Health Information

Lead revenue cycle innovation and operational excellence as Director of Patient Financial Services and Health Information at Faith Health in Norfolk, Nebraska!

The Position

• The Director of Patient Financial Services and Health Information will provide strategic and operational leadership across Faith Health's revenue cycle functions, including Health Information Management (HIM), coding, Patient Access, hospital and physician billing, central scheduling, Patient Financial Services, Clinical Documentation Improvement (CDI), and revenue cycle analytics.
• Reporting to the Chief Financial Officer, the Director will oversee approximately 90 FTEs and seven direct reports.
• Key priorities will include ensuring strong and consistent revenue cycle performance, maintaining healthy cash flow, completing the ongoing charge master review, and identifying opportunities to improve efficiency through Epic optimization, automation, and emerging AI capabilities. The Director will also evaluate vendor relationships to identify opportunities to strengthen performance and maximize organizational value.
• The ideal candidate will be a collaborative, engaging, and self-directed leader who builds strong partnerships across departments and leads with a balance of support and accountability. This individual will be skilled at mentoring and developing leaders, navigating change thoughtfully, recognizing team successes, and knowing when to challenge the status quo to drive continued improvement.
• This position requires a highly visible, full-time onsite leadership presence.

Requirements

• Bachelors degree required; masters degree preferred.
• Graduation from an American Health Information Management Association (AHIMA)-accredited program preferred.
• Minimum of five years of progressive healthcare management experience required, with demonstrated expertise in accounts receivable, Patient Financial Services, and Health Information Management.
• Broad revenue cycle experience required, including hospital and physician billing, with a strong understanding of end-to-end revenue cycle operations. Epic experience is strongly preferred.

The Community

• Norfolk, Nebraska, is a welcoming and growing community located in northeast Nebraska, offering the amenities of a regional hub while maintaining the accessibility, affordability, and close-knit atmosphere of a smaller community.
• Home to approximately 25,000 residents, Norfolk serves as a center for healthcare, education, retail, business, and entertainment throughout northeast Nebraska. The community offers a vibrant downtown district featuring locally owned restaurants, shops, entertainment, and community events.
• Outdoor enthusiasts can enjoy an extensive trail system, parks, golf courses, and recreational opportunities along the Elkhorn River. The area's Cowboy Trail, one of the country's longest rail-trails, provides additional opportunities for biking, walking, and exploring the Nebraska landscape.
• Norfolk offers a family-friendly environment with a strong educational presence, including Norfolk Public Schools and Northeast Community College, along with a variety of cultural, recreational, and community activities throughout the year.
• Conveniently positioned approximately two hours from both Omaha, Nebraska, and Sioux City, Iowa, Norfolk provides easy access to larger metropolitan areas while offering a lower cost of living, shorter commutes, and the quality of life associated with a smaller Midwestern community.

The Organization

• Faith Health, formerly Faith Regional Health Services, is a nonprofit, community-based health system headquartered in Norfolk, Nebraska, with a longstanding history of providing high-quality, compassionate care throughout northeast Nebraska. At the center of the organization is a 131-bed acute care hospital offering comprehensive services across more than 25 specialties, including cancer care, heart and vascular services, behavioral and mental health, orthopedics, rehabilitation, women's health, home health, hospice, emergency care, and numerous medical and surgical specialties.
• Employing more than 1,400 physicians, advanced practice providers, healthcare professionals, and staff, Faith Health is a major employer and healthcare provider for the region. Its reach extends beyond the main campus through clinics in Norfolk and surrounding communities, as well as specialty outreach services provided in more than 15 communities.
• As a Level III Trauma Center, Faith Health plays an important role in providing emergency and trauma services throughout northeast Nebraska. The organization also operates one of only seven adult inpatient behavioral health units in the state, further strengthening access to specialized care within the region.
• Faith Health's regional network includes Genoa Medical Facilities and Niobrara Valley Hospital, as well as its partnership with Faith Health Northeast Nebraska Surgery Center, supporting a broad continuum of healthcare services for patients throughout the communities it serves.
• In 2026, the organization introduced the unified Faith Health brand, bringing its hospital, clinics, and subsidiaries together under one identity while continuing its longstanding commitment to compassionate, community-focused care and expanding access to high-quality healthcare throughout northeast Nebraska.

Please apply directly and for any further inquiries or referrals, direct them to:

Ashley Bivens

Executive Search Director

ashley.bivens@amnhealthcare.com

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