Director of Order Management

Job ID:  520486

Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.    

Job Summary

The Director of Order Management is responsible for leading and optimizing the end-to-end order lifecycle, from order intake through fulfillment. This role owns the vision, execution, and performance of the entire centralized Order Management function and ensures order accuracy, operational efficiency, and seamless cross-functional execution while supporting company growth and customer commitments. The Director coaches and develops talent (directly manages a team) and partners closely with Customer Experience to drive process excellence, system effectiveness, and continuous improvement across the order life cycle.

Job Location

• This position is remote and the preferred locations to live in are Atlanta,GA, Phoenix, AZ or Salt Lake City, UT.

Job Responsibilities

• Lead, develop, and mentor the order management team, fostering accountability, accuracy, and continuous improvement
• Define and execute the strategic vision for order management aligned with business objectives
• Establish and monitor KPIs, SLAs, and operational metrics related to order accuracy, cycle time, and fulfillment performance

• Ensure accurate and timely order processing in accordance with customer agreements and internal controls
• Identify and mitigate risks related to capacity constraints, supply disruptions, and service commitments
• Assist with SOP creation and governance frameworks to implement through Customer Experience Teams

• Drive standardization and optimization of order management processes across divisions

• Partner with IT on system enhancements, integrations, testing, and deployments
• Ensure data integrity across order-related systems and reporting
• Utilize dashboards and analytics to identify trends, gaps, and improvement opportunities

• Support customer onboarding and major account launches from an order execution perspective

Job Requirements

• 8+ years of experience in leadership, customer experience, customer success, service design, or related disciplines
• Bachelor’s degree in Business, Marketing, Communications, or a related field
• MBA or advanced degree (preferred)
• Deep understanding of order-to-cash processes and controls
• Experience managing complex, high-volume, or customized orders
• Strong analytical and problem-solving skills with experience using KPIs and operational dashboards
• Experience with ERP and OMS platforms (e.g., SAP, Oracle, NetSuite, Salesforce)
• Background in manufacturing, distribution, logistics, or B2B environments (preferred)
• Experience leading process transformation or system implementations (preferred)
• Ability to travel up to 50%

Compensation

• Base Salary $160,000-$190,000 with an annual target bonus of 20%
• 401(k) plan / group retirement savings program
• Short-term and long-term disability benefits
• Life insurance
• Health, dental, and vision insurance
• Paid time off
• Paid holidays 

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability 

CRH is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.