Director of Ops

Job Description: Director of Operations

Job Title: Director of Ops

Department: Operations

Reports To: VP of Operations

Job Summary

The Director of Operations oversees the operational performance of multiple 7 Brew Coffee locations, ensuring alignment with company standards, financial goals, and customer experience expectations. This leadership role is critical in fostering a culture of kindness, connection, and operational excellence across the region.

Key Responsibilities

• Earn and maintain the respect of both managers and team members through hard work, honesty, and strong leadership.
• Support and oversee the recruitment, hiring, evaluation, development, and termination of all stand managers.
• Hire regional managers as needed.
• Lead the process for all disciplinary actions involving stand managers.
• Foster a motivating environment through consistent rewards, appreciation, and acknowledgement of team members who perform well and meet or exceed performance goals.
• Creating a positive work culture for all team members.
• Provide support and guidance to store managers, regional managers, and their teams to achieve operational and performance objectives.
• Mentor and develop regional managers to uphold company values and drive continuous improvement.
• Ensure consistency in training programs across locations.
• Supervise and support daily operations across all stores.
• Ensure compliance with organizational policies and procedures.
• Analyze and manage regional financials, including P&L, labor costs, and operating expenses.
• Develop and execute regional plans for sales growth and operational efficiency.
• Plan for team growth and succession by identifying and recruiting strong candidates for management roles.
• Maintain high standards of customer service across locations
• Address and resolve customer and employee issues to ensure satisfaction and continuous improvement.