Job Title: Director of Operations Department: Operations Reports To: Executive Director Pay / FLSA : Full Time - Salary / Exempt SUMMARY Directs and coordinates operations personnel, subcontractors, and daily activities involved in the successful execution of events and efficient maintenance of the facilities (Covelli Centre, Youngstown Foundation Amphitheatre, Wean Park and the DeYor Performing Arts Center) by performing the following duties personally or through subordinate supervisors. Provides overall administrative planning, direction, and policies to direct reports, assuring the highest quality service program to assure booking/rebooking of events. Ensures an effective and cost-efficient program by controlling departmental operating budget. Essential Duties and Responsibilities - Direct, supervise, and schedule all aspects of operations, including engineering, building and ground maintenance, housekeeping staff, set-ups and changeovers, fire and life safety, Public Facility ADA compliance and security.
- Develop and implement operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and the objectives of the client, facility and corporation.
- Oversee maintenance of physical plant and systems.
- Manage subordinate supervisors who oversee employees in various functions. Responsibilities include: interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; working closely with the HR department in addressing employee complaints and resolving problems.
- Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility. Authorize the requisition of equipment and supplies within budget guidelines.
- Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed. Develop program to train all employees on fire/life safety and emergency procedures.
- Investigate, analyze, and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems, and policy changes.
- Work closely with Executive Director in the preparation and negotiation of service agreements. Review contracts for compliance with events and/or government specifications and suitability for occupancy.
- Coordinate and oversee with senior management to develop strategic plans to address clients’ needs and formulate new ideas concerning the Centre/Amphitheater that increase guest services and/or increase revenue and/or reduce operating cost.
- Develop and implement preventive maintenance schedules, emergency procedures, and safety and risk management policies in compliance with all corporate and governmental regulations.
- Oversees the advancing and communication event information to the appropriate departments and staff
- Oversees the operation of event set-up and tear-down, (i.e. ice conversions, basketball floor installation, stage, chairs, signs, expos etc.)
- All other duties and responsibilities as assigned.
Supervisory Responsibilities Manages subordinate supervisors in all operations departments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with JAC’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
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