PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God's kingdom. We therefore encourage applications from culturally diverse candidates.
Benefits:
We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.
Job Summary:
Point Loma Nazarene University''s Fermanian School of Business is seeking an experienced, collaborative, and highly organized Director of Operations to lead the administrative and operational functions that support the school''s faculty, staff, students, and academic programs. Working closely with the Associate Dean of Operations and Quality, this role provides leadership for daily operations while overseeing assessment, accreditation support, faculty administration, scheduling, budgeting, and operational planning.
As a key member of the School of Business leadership team, the Director of Operations ensures the efficient execution of academic and administrative processes that contribute to student success and organizational excellence. This position is ideal for a strategic, service-oriented leader who enjoys improving processes, leading teams, and partnering across the university to support a thriving academic community.
Salary:
Pay range $70,304 - $78,000
Actual salary offered is determined by the candidate's experience, education, skills, and other factors, including internal equity and university funding resources.
Job Status:
Full time
What We're Looking For
Proven leadership experience supervising and developing professional staff
Exceptional organizational and operational management skills with the ability to oversee multiple complex initiatives simultaneously
Strong analytical and problem-solving abilities with a data-informed approach to decision making
Excellent written and verbal communication skills with exceptional attention to detail
Ability to build collaborative relationships with faculty, staff, students, and university leadership
Strong financial and administrative aptitude, including budgeting and operational planning
Ability to exercise sound judgment, maintain confidentiality, and manage competing priorities
Strong technology skills with the ability to quickly learn new enterprise systems and software
Commitment to continuous improvement and operational excellence
Knowledge and experience working with a diverse population is preferred
What You'll Be Doing
Operations Leadership & Staff Management
Direct the daily administrative operations of the Fermanian School of Business
Supervise, coach, and develop administrative staff while fostering a collaborative, service-oriented team culture
Assign and prioritize departmental workloads to ensure effective support for students, faculty, and academic programs
Coordinate onboarding, training, and professional development for staff members
Promote collaboration across the School of Business and with university partners
Ensure staff remain informed regarding university policies, curriculum updates, accreditation requirements, and operational procedures
Plan staffing coverage during peak operational periods and employee absences
Lead staff meetings and initiatives that promote engagement, communication, and operational effectiveness
Assessment & Accreditation
Coordinate assessment activities supporting institutional effectiveness and continuous improvement
Maintain assessment documentation and reporting processes
Support faculty assessment initiatives, workshops, and student exit examinations
Analyze assessment, survey, employer, and student data to support program evaluation and improvement
Assist with accreditation reporting and documentation for ACBSP, WASC, and other accreditation activities
Maintain institutional effectiveness resources and reporting documentation
Faculty & Academic Operations
Coordinate administrative support for faculty recruitment, hiring, onboarding, and personnel processes
Maintain faculty employment records, evaluations, teaching assignments, and supporting documentation
Support undergraduate and graduate course scheduling, registration processes, and academic operations
Coordinate adjunct contracts, faculty payroll, overload assignments, honoraria, and independent studies
Support curriculum proposal processes and course development initiatives
Oversee syllabus review processes and assist with advising and student success operations
Financial & Administrative Operations
Support development and monitoring of School of Business budgets
Track expenditures and prepare budget reports and financial analyses
Coordinate purchasing activities and maintain departmental financial records
Manage departmental databases, operational manuals, advising resources, and academic documentation
Generate operational reports utilizing Workday and other university systems
Collaboration & Administrative Support
Coordinate meetings, prepare agendas, document meeting outcomes, and facilitate follow-up activities
Support school committees, strategic initiatives, and special projects
Serve as a liaison between the School of Business and university departments including Admissions, Records, Finance, Human Resources, Facilities, and Public Safety
Coordinate operational communications across the School of Business
Serve as the Emergency Response Coordinator for the assigned facility
Perform additional duties and projects as assigned
Qualifications
Required Qualifications
Minimum of five years of progressively responsible administrative or operational experience
Demonstrated experience supervising and developing staff
Strong organizational, analytical, and project management skills
Excellent written communication, proofreading, editing, and presentation skills
Strong interpersonal skills with the ability to establish collaborative working relationships across all organizational levels
Ability to exercise independent judgment while managing confidential information
Proficiency with Microsoft Office and Google Workspace applications
Ability to quickly learn and implement new software and enterprise systems
Strong attention to detail with excellent organizational and follow-through skills
Ability to work independently while managing multiple priorities in a fast-paced environment
Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU's Community Life Covenant.
The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.
Preferred Qualifications
Bachelor's degree in Business, Higher Education Administration, Organizational Leadership, or a related field
Experience working in higher education administration
Experience supporting accreditation, assessment, or institutional effectiveness initiatives
Experience with Workday or other enterprise resource planning systems
Proficiency with Adobe Creative Cloud
Experience supporting budgeting, financial reporting, and faculty administration
Physical Requirements
Work is primarily sedentary and may require sitting for extended periods of time
Use of computer equipment including keyboard, mouse, and monitor
Ability to read documents, email, reports, and other correspondence on paper and computer monitor
Ability to communicate effectively with others in person and by phone
Ability to stand, stoop, push, pull, and lift up to 20 pounds throughout the day
At PLNU, we believe in pursuing calling together. Deep and meaningful relationships between students, faculty, and staff is vital in nurturing our shared community and expressing God's love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential.
Point Loma Nazarene University does not discriminate on the basis of race, color, national origin, sex, age, disability or status as a veteran in any of its policies, practices or procedures.