Director of Operations

• Chick-fil-A Careers
• Cypress Ranch
• Director of Operations

Director of Operations

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Full-time

High school degree

$55,000.00 - 75,000.00 per year

The Operations Director is a senior leadership role responsible for driving operational excellence, developing leaders, and executing the vision of the Operator. This role oversees daily restaurant operations while building high-performance teams rooted in Chick-fil-A's values, systems, and culture.

Directors at Chick-fil-A lead through Operational Excellence, Servant Leadership, and Results. You will model and implement the CORE 4, Winning Hearts Every Day Strategy, and industry-leading Food Safety standards, while ensuring a guest experience that reflects our brand promise.

Responsibilities

• Oversee daily operations across Drive-Thru, Front of House, and Back of House.
• Lead, coach, and develop a team of leaders and 80-100+ team members.
• Drive performance through systems, accountability, and continuous improvement.
• Ensure operational excellence in speed of service, order accuracy, cleanliness, and hospitality.
• Lead labor management, food cost stewardship, and profitability strategies.
• Maintain uncompromising Food Safety standards.
• Support leadership development pathways and training plans.
• Foster a positive, high-performance culture.
• Willingness to step into operational roles as needed to support the team.

Requirements

• Minimum 3+ years of Chick-fil-A leadership experience REQUIRED.
• Proven success in high-volume operations leadership.
• Strong business acumen with data-driven decision-making ability.
• High level of integrity, ownership, and responsibility.
• Excellent leadership, communication, and accountability coaching skills.
• Must be able to work 45-50 hours per week with open availability (Includes occasional Sunday leadership meetings/training sessions)
• ServSafe Certification required (or willing to obtain within 30 days)
• High School Diploma or equivalent required.
• Ability to stand and walk for up to 10 hours.
• Ability to lift up to 50 lbs.
• Ability to multitask and lead in a fast-paced environment
• Ability to multitask and lead in a fast-paced environment

What We Offer

• Competitive Salary
• Health Benefits Available.
• 401(k) with Company Match.
• Paid Time Off (PTO).
• Leadership Development & Coaching.
• Access to Chick-fil-A Scholarships ($2,500/year).
• Discounted Meals.
• Positive, Growth-Minded Work Environment.
• Sundays Off for Regular Operations.

Career Growth Opportunity

This role includes direct mentorship from the Owner/Operator and exposure to business strategy, financial leadership, and organizational development, making it a strong development path for candidates pursuing Senior Leadership or future Operator opportunities within Chick-fil-A.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Employee discount

Chick-fil-A - Cypress Ranch

17693 Harpers Run, Lutz, FL, 33558

Apply

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.