Director of Operations

Director of Operations & Administration

MAPS Security, LLC — Louisville, KY

MAPS Security is seeking a highcapacity operational leader to oversee our administrative teams, support staff, coordinators, and internal workflow systems. This role is the central command for office operations — ensuring accuracy, efficiency, and accountability across scheduling, service coordination, project administration, customer communication, and financial processes.

The Director of Operations & Administration also leads budgeting, financial tracking, and operational projections, working directly with the CEO to deploy company strategy and support longterm growth.

If you excel at building structure, developing people, tightening processes, and managing financial performance, this is a pivotal leadership role with significant impact.

What You’ll Lead

Coordinators, administrative staff, and support personnel

Daily workflow for scheduling, service coordination, project administration, and customer communication

Internal processes, SOPs, and workflow improvements

Crossdepartment communication between office and field teams

Accounting support functions including job costing, billing accuracy, purchasing oversight, and financial documentation

What You’ll Own

Annual budgeting, departmental budget management, and operational forecasting

Monthly and quarterly financial performance tracking

Labor efficiency monitoring and operational margin awareness

Vendor management and purchasing approvals within company guidelines

Implementation of systems and tools that improve administrative and financial efficiency

Deployment of the CEO’s operational vision through structured processes and measurable objectives

Key Responsibilities

Build and maintain a culture of urgency, ownership, and professionalism

Ensure administrative teams follow MAPS standards for communication, documentation, and workflow accuracy

Coach, develop, and evaluate support staff; address performance issues decisively

Support escalations related to scheduling, communication, or administrative workflow

Provide the CEO with regular operational and financial reports

Identify inefficiencies and implement solutions that improve workflow, customer experience, and profitability

What Makes You a Strong Fit

5–8+ years of operational or administrative leadership

Experience in lowvoltage, construction, service, or similar technical industries

Strong financial acumen: budgeting, forecasting, job costing, and operational reporting

Proven ability to lead support teams in fastpaced, detailheavy environments

Excellent processbuilding, organizational, and communication skills

High sense of urgency, accountability, and followthrough

Ability to enforce standards and manage pushback confidently

Comfort working directly with executive leadership

Do-er - servant leadership. This is not a delegation mindset role. 

Success Looks Like

Smooth, consistent administrative workflow

Accurate financial tracking, budgeting, and projections

Coordinators and admins performing at a high level

Strong communication between office and field teams

Improved customer satisfaction and technician support

Clear, documented processes that scale with company growth

Operational execution aligned with the CEO’s strategic direction