Operations DirectorLead with Purpose. Build the Culture. Drive the Verde Vibes.At Verde, every team member embraces the role of Custodian first. Whether leading strategy, supporting operations, or serving customers, we believe in showing up with accountability, teamwork, and pride in the work we do. That shared commitment creates the foundation of our culture - the Verde Vibes.We're looking for an Operations Director who is passionate about operational excellence, people development, and delivering exceptional customer experiences. This Operations Director role is responsible for leading and standardizing operational processes across all assigned sites while driving consistency, efficiency, sustainability, and service excellence.If you're a strategic leader who thrives in fast-paced environments, inspires teams, and believes culture matters just as much as performance, we'd love to hear from you.What You'll DoSafety: We are stewards of your mental and physical well-beingProactively identify, assess, and mitigate safety and security risks across all sitesConduct routine safety inspections and implement corrective actions when neededInvestigate incidents, accidents, and near misses while ensuring timely documentation and follow-throughPartner with the EHS team to reinforce safety initiatives and ensure compliance across locationsPromote a strong culture of safety through accountability, awareness, and trainingEnsure proper use and enforcement of Personal Protective Equipment (PPE)Maintain expert knowledge of janitorial tools, equipment, materials, and safe operating practicesSustainability: We prioritize eco-friendly solutionsPromote environmentally responsible practices throughout operationsCollaborate with Procurement to support sustainability initiatives and track green spendEducate employees and customers on sustainability best practicesPartner with vendors to support eco-friendly sourcing and innovationIdentify opportunities to improve operational efficiency while reducing environmental impactMaintain expertise in green cleaning products, methods, and equipmentSocial Impact: We elevate diversity and give backFoster an inclusive, respectful, and collaborative workplace cultureSupport employee engagement in volunteer opportunities and community initiativesChampion Verde's Mission, Vision, and Core Values through leadership and daily operationsPromote diversity, equity, and inclusion across teams and customer sitesAwesomeness: We bring Verde Vibes to lifeDeliver exceptional customer service through proactive communication and relationship managementEnsure customer concerns and service issues are resolved quickly with strong follow-throughOversee daily operations by coordinating schedules, allocating resources, and setting prioritiesCoach, mentor, and develop managers and emerging leaders to support growth and succession planningDrive employee engagement through recognition, collaboration, and culture-building initiativesFoster open communication, accountability, and continuous improvement across teamsPerform additional duties as assignedThe Operations Director plays a critical role in translating strategic vision into operational execution while building high-performing teams and maintaining exceptional service standards across the organization.What Success Looks LikeAs an Operations Director, you'll help drive measurable success in the following areas:Financial Performance - Budget management, cost control, and operational efficiencyEmployee Satisfaction (ESAT) - Team engagement, participation, and retentionCustomer Satisfaction (CSAT) - Client feedback, service quality, and long-term relationshipsQuality & Compliance - Site inspection performance and operational consistencySafety - EHS compliance, proactive risk prevention, and incident reductionWhat You BringMinimum of 7 years of progressive operations leadership experience, preferably within janitorial, facilities, or service-based industriesMinimum of 7 years of people leadership experience managing direct reports and driving performanceBilingual skills preferred: English and Spanish (reading, writing, and speaking)GMP Experience is a huge plusStrong understanding of operational processes, workforce planning, and service delivery modelsExcellent leadership, communication, and problem-solving skillsAbility to manage multiple priorities in a fast-paced environmentProficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)Physical RequirementsAbility to perform physical activities necessary to support operational oversight, with reasonable accommodations availableFrequent walking and use of hands for detailed and operational tasksOccasional standing, sitting, and repetitive motionsAbility to lift up to 25 pounds as neededWhy Verde?At Verde, we're building more than clean spaces - we're creating healthier environments, stronger communities, and meaningful careers. We believe sustainability, diversity, and people-first leadership can transform our industry.When you join Verde, you become part of a team that leads with purpose, supports one another, and brings the Verde Vibes to everything we do.Apply today and help shape the future of Verde.
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