Director of Operations

Job Description Summary

The Regional Director of Operations (DO) is a senior leadership role responsible for the operations, clinical, and financial performance of a subset of value-based primary care practices within a region. The DO will manage multiple practice locations, ensuring the successful execution of operational and strategic goals. This role will also focus on fostering a positive practice culture, improving clinical outcomes, ensuring patient satisfaction, and meeting financial objectives.

The DO will partner with the other leaders and senior leadership to drive the implementation of strategies that enhance operational efficiency, provider performance, and patient care. This position will have oversight of practice administrators, staff onboarding, and performance management, including key value-based care metrics.

How will you make an impact & Requirements

Responsibilities

• Develop strong relationships with providers and staff to foster open communication and collaborative efforts.
• Conduct regular practice meetings to maintain alignment with corporate values and operational goals.
• Collaborate with the Regional Vice President (RVP) to construct and oversee the regional practice budget.
• Monitor and analyze key financial, operational, and clinical KPIs, addressing inefficiencies as they arise.
• Formulate and implement strategies to achieve financial targets and enhance operational productivity.
• Develop a strategic framework for value-based care initiatives and ensure that daily operations align

with these models.

• Identify opportunities for expanding value-based initiatives and establish partnerships with other healthcare organizations and community resources.
• Regularly evaluate the effectiveness of value-based care programs, adjusting strategies to optimize patient outcomes and cost efficiency.
• Work closely with the corporate integration team to manage region-specific integrations, ensuring alignment with broader organizational objectives.
• Develop an annual strategy for the region with a focus on successful implementation and execution.
• Identify and integrate best practices to enhance operational efficiency and patient satisfaction.
• Manage staffing levels and schedules to ensure optimal operations, while coordinating provider onboarding to align with MPG standards.
• Conduct regular performance meetings, establish annual goals, and provide comprehensive performance appraisals.
• Address performance-related concerns consistently and fairly, while managing PRN and float staff effectively.
• Lead initiatives aimed at enhancing patient care coordination, ensuring high-quality, efficient services that meet value-based care metrics.
• Monitor patient satisfaction and implement improvements to service delivery as necessary.
• Ensure compliance with healthcare regulations, company policies, and industry standards across all practices.
• Continuously assess and enhance practice processes to improve patient care, operational efficiency, and compliance.
• Utilize data analytics to track performance against key value-based care metrics, such as readmission rates and patient outcomes.
• Lead performance improvement initiatives based on data insights to drive ongoing enhancements in care quality and efficiency.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

Qualifications

• Bachelor's degree in business management, Healthcare field, Life Sciences, or related field; master's degree preferred.
• 5+ years of experience in healthcare, with a focus on analysis and program implementation.

Experience working in value-based primary care is preferred.

• 5+ years of managerial experience.
• Proficient in common Microsoft Office Suite applications (Outlook, Excel, Word).
• Proven experience managing P&L responsibilities, including budget creation and financial oversight.
• Strong leadership and management skills, with the ability to inspire and motivate staff and providers.
• Exceptional interpersonal and communication skills, with the ability to work effectively with diverse teams and leadership.
• Strong strategic thinking and problem-solving capabilities, with the ability to drive change and overcome operational challenges.
• In-depth knowledge of healthcare regulations, compliance standards, and best practices in patient care.
• Ability to work closely with corporate executives, regional vice presidents, practice leadership, corporate teams, and clinical and administrative staff.
• Ability to work independently in a fast-paced, cross-functional environment.