DIRECTOR OF OPERATIONS - COMMERCIAL

Salary Range: $100,000 - $110,000 + ip to 20% Bonus

About the Position:

• Ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure.
• Assisting in the management of team members including, being an integral part of the hiring, training, coaching, and counseling processes, to ensure that performance standards are met in multiple locations.
• Assisting in the planning and directing special event activities, as well as coordinating with other Supervisors and Directors as required.
• Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies.
• Maintaining continual communication with property management, Site Manager, customers, and guests.
• Keeping Site Manager abreast of any management concerns in a timely and efficient manner and resolving issues as quickly as possible in their absence.
• Conducting shift briefings and staff meetings to ensure a consistent and effective flow of information.
• Maintain a safe and clean work environment by educating and directing team members on the use of equipment and resources.
• Handling call offs and assisting with scheduling when necessary.
• Diagnosis and preventative care maintenance.

Accountability

• The Parking Manager is responsible for ensuring the parking policies and procedures meet expectations and the management of team members including, being an integral part by assisting in the hiring, training, coaching and counseling processes, to ensure that performance standards are met.

Communication

• Effective communication is vital for the Assistant Manager role. They must maintain constant communication property management, site manager, customers, and guests.

Family

• We consider our team and guests as part of our extended family. The Parking Manager should embody this core value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere.

Exceptional Service

• Our commitment to exceptional service is non-negotiable. The Assistant Manager must go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed.

Profitability

• While the Assistant Managers primary role is management, they should also be mindful of operational efficiency. The Assistant Manager is responsible for overseeing many parts of multiple location's operation.

About YOU:

To work at our company, you should possess the following experience and attributes:

• Bachelor's degree preferred but not required.
• One-year supervisory experience required.
• Prior parking experience is a plus but not required.
• Must be willing to work a flexible schedule, and must be available to work weekends
• Must be able to meet Motor Vehicle Requirement (MVR) guidelines.
• Must have and maintain a valid driver's license.
• Must be able to drive a manual transmission vehicle.
• Possess excellent customer service skill.
• Demonstrate exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to multi-task in a fast-paced working environment
• Ability to lift up-to 25lbs.
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.

What We Can Offer You for All Your Hard Work:

• $100,000 - $125,000 + up to 20% bonus.
• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday full-time and part-time employees
• Discount programs

ACE Parking is an Affirmative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of the U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply (EEO/M/F/V/D)