Director of Operations - Clinical Services

Lincoln, NE | Full-Time | Exempt

We Give Passionate People a Purpose

At Nye Health Services, we believe great healthcare starts with great leadership. We are seeking a Director of Operations - Clinical Services to help lead clinical operations, drive quality outcomes, strengthen accountability, and support a culture where residents and team members thrive.

This is an exciting opportunity for a healthcare leader who is passionate about operational excellence, team development, regulatory compliance, and continuous improvement. Nye is a family-owned organization recognized for its care, service, culture, and commitment to helping people live and work happy.

Position Summary

The Director of Operations - Clinical Services partners closely with the Executive Director and campus leadership team to oversee clinical operations, quality improvement initiatives, compliance efforts, and operational performance. This role helps build systems, processes, and accountability that support resident satisfaction, team engagement, and organizational success.

While candidates with clinical credentials such as an RN, LPN, Director of Nursing, or other healthcare licensure are strongly encouraged to apply, clinical licensure is not required for this position.

Key Responsibilities

Operations & Performance

• Oversee day-to-day clinical operations and workflows.
• Identify and implement process improvements that increase efficiency and effectiveness.
• Monitor operational performance and ensure completion of key initiatives.
• Support implementation of organizational systems, technology, and best practices.

Leadership & Accountability

• Foster a culture of professionalism, accountability, and teamwork.
• Support onboarding, coaching, and performance management efforts.
• Conduct operational audits and follow-up reviews.
• Partner with leaders to address performance concerns and improve outcomes.

Compliance & Survey Readiness

• Support ongoing CMS survey readiness and regulatory compliance.
• Assist with investigations, corrective action planning, and risk management activities.
• Ensure policies, procedures, and documentation meet organizational and regulatory standards.

Quality Improvement

• Coordinate QAPI and performance improvement activities.
• Analyze data and identify opportunities to improve quality, safety, and operational outcomes.
• Support achievement of campus and organizational goals.

Qualifications

• Clinical Background Welcome, But Not Required
• We recognize that successful healthcare operations require more than clinical expertise alone. We are equally interested in candidates with demonstrated success in:

o Healthcare operations and administration

o Team leadership and people management

o Performance accountability and coaching

o Quality improvement and process excellence

o Regulatory compliance and operational execution

o Project management and organizational leadership

o If you have worked in any of the following roles, this may be a perfect opportunity for you: Director of Nursing (DON), Assistant Director of Nursing (ADON), Licensed Nursing Home Administrator (LNHA), Administrator-in-Training (AIT), Assistant Administrator, Director of Clinical Services, Clinical Operations Director, Healthcare Operations Director, Clinical Manager, or Director of Quality Management.

• The ideal candidate is a strong leader who can build high-performing teams, drive accountability, improve systems and processes, and partner effectively with clinical experts to achieve outstanding resident and organizational outcomes.
• Whether your background is in nursing leadership, healthcare administration, operations management, quality improvement, or a related healthcare leadership role, we encourage you to apply if you have a passion for leading people, improving performance, and delivering exceptional service.
• Preferred candidates will have had exposure to Skilled Nursing, Post-Acute Care, Assisted Living, Hospital, or Behavioral Health environments.
• Experience with CMS surveys, compliance, and quality improvement initiatives is also preferred.

Why Nye?

• Family-owned organization with a strong culture and purpose-driven mission.
• Comprehensive benefits package and 401(k).
• Low-cost health insurance - many team members pay $0
• Tuition reimbursement and professional development opportunities.
• Collaborative leadership environment focused on continuous improvement.
• Opportunity to make a meaningful impact on residents, families, and team members.

People Live Happy Here. People Work Happy Here.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.