| Location | Boston, MA |
| Salary | $120,000–$147,000 Per Year |
Max
Position Title: Director of Operations
Salary: $120,000 to $147,000
Other Forms of Compensation: Eligible for up to a 20% Bonus
MAX Ultimate Food is a full-service high-end catering company with a VIP client base throughout Boston and the Greater New England area. We offer innovative new foods, as well as some old classics with a modern and fresh approach. Our goal is to create a style that matches each client's vision and expectation of their event. MAX is dedicated to providing exceptional experiences and unforgettable moments for our clients. With a strong commitment to quality, innovation, and customer satisfaction, we take pride in delivering high-end catering and event planning services for weddings, corporate events, and social gatherings, among others. Our events range from intimate dinners of eight to elaborate events of thousands. For more information, please visit our website at www.MAXUltimateFood.com.
Job Summary
The Director of Operations provides strategic leadership and oversight of the Culinary, Beverage, Warehouse, Venue Retail, and Facilities teams, ensuring operational efficiency, seamless event execution, and the highest standards of quality, safety, and service across all areas of the organization. This role is responsible for developing and implementing operational procedures, managing resources and logistics, coaching and developing departmental leaders, and fostering effective communication and collaboration across departments to ensure events are executed consistently to MAX Ultimate Food's standards. Working closely with executive leadership, the Director of Operations oversees departmental budgets, labor costs, and financial performance while driving operational improvements, maximizing efficiency, and fostering a collaborative, accountable, and results-driven culture that supports the company's overall success.
General Responsibilities:
The Day-to-Day:
Plan, Coordinate, and Oversee Event Execution - Oversight of FOH Operations
Knowledge of the day's events and service schedule across all venues, drop-offs, off-premise events
Confirm that upcoming events have the right equipment, vehicles, etc.
Stay available to resolve operational issues - late deliveries, equipment problems, weather adjustments, client requests, etc.
Coordinate communication with the Director of Sales between sales, culinary, service, logistics, and venue teams when changes occur
Monitor Food, Supplies, and Facilities - Oversight of Culinary, Warehouse, and Facilities
Ensure production and inventory needs are met with culinary and operating teams
Review shortages, product substitutions, purchasing needs, and waste concerns
Confirm that equipment, vehicles, venue spaces, cafes, and all work areas are clean, safe, and functional
Escalate equipment and facility issues that could affect service
Ensure teams are following food safety, sanitation, alcohol service, and workplace safety procedures
Communicate and Problem Solve
Maintain regular contact with venues, department leaders, vendors, and employees as needed
Keep relevant teams informed when plans change or decisions affect service
Make timely operating decisions within company guidelines and escalate significant financial, safety, or client issues
Document incidents, equipment failures, and recurring operational problems
Close the loop with appropriate managers so issues do not carry over unresolved
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates at Restaurant Associates are offered many fantastic benefits.
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf
Req ID: 1587196
Max
Gina Barbish
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