Director of Operations - 75% travel - Pacific Time zone preferred

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Customer Service Support: Customer Experience: Ensure shop processes support clear communication, timely completion, and consistent service; assist with significant customer escalations when needed.

A growing technology company in the autobody repair industry is seeking an experience and dynamic Director of Operations

This Jobot Job is hosted by: Lauren Spann
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $125,000 - $160,000 per year

A bit about us:

Growing technology company in Autobody repair, specifically ADAS calibration repair

Why join us?

• Competitive compensation and benefits
• Ability to create and implement SOPs across all company locations
• Remote role with extensive travel
• Outstanding company culture, supportive C-Suite leadership team and excellent opportunities for professional growth

Job Details

Jobot is partnering with a growing technology company within the autobody repair industry to staff a position as a Director of Operations.

The Director of Operations oversees day-to-day operations across all shops. Working directly with Location Managers, Production Managers, and technicians, this role ensures consistent workflow, quality, safety, documentation, productivity, and employee development. The Director reports operational performance and needs to the C-suite.

Primary Duties/Responsibilities

1. Company-Wide Shop Operations:

• Operational Oversight: Ensure all shops consistently meet company expectations for workflow, productivity, documentation, quality, safety, and service readiness.
• Shop Support: Maintain regular shop visibility, identify operational barriers, and work with leaders and technicians to resolve staffing, equipment, capacity, and process concerns.
• Executive Priorities: Translate C-suite priorities into clear shop-level expectations, action plans, and follow-through.

2. Leadership, Coaching, and Technician Development:

• Leadership Accountability: Coach Location Managers and Production Managers and hold them accountable for shop performance and company standards.
• Technician Development: Assess technician skill gaps and support hands-on coaching, certifications, training plans, and career development for C-, B-, and A-Level Technicians.
• Performance Support: Partner with Human Resources to address performance, attendance, conduct, and development concerns promptly and consistently.

3. Process, Quality, and Safety:

• Standards and Documentation: Ensure consistent use of company SOPs, Shopmonkey documentation, inspection standards, quality-control practices, and workflows across all locations.
• Operational Improvement: Conduct location audits, address repeat findings, and improve workflow from intake through completion and invoicing readiness.
• Quality and Safety: Monitor quality, rework, comebacks, safety audits, incidents, equipment readiness, PPE, and corrective actions.
• Training Compliance: Ensure required safety, technical, operational, and corporate training is completed.

4. Performance and Executive Reporting:

• Operational Metrics: Monitor key shop measures, including productivity, efficiency, cycle time, capacity, overtime, documentation, quality, safety, training, and staffing stability.
• Accountability: Review results with Location Managers and Production Managers, identify root causes, and assign clear corrective actions and deadlines.
• Executive Reporting: Provide the C-suite with concise updates on operational performance, risks, resource needs, and decisions requiring executive support.
• Resource Stewardship: Support responsible labor, equipment, budget, and operating-cost decisions without sales or business-development responsibility.

5. Customer Service Support:

• Customer Experience: Ensure shop processes support clear communication, timely completion, and consistent service; assist with significant customer escalations when needed.

Job Requirements/Experience

• At least 8 years of progressive automotive repair, ADAS, diagnostics, mechanical, glass, collision-adjacent, or closely related shop-operations experience.
• At least 5 years of experience leading managers and frontline technical teams; multi-location operational leadership experience is strongly preferred.
• Strong knowledge of shop workflow, technician productivity, quality control, safety, documentation, training, and performance management.
• Ability to assess technical and operational performance, coach employees at different levels, analyze data, and drive accountability.
• Excellent judgment, communication, conflict-resolution, organization, and executive-reporting skills.
• Proficiency with shop-management systems and Microsoft 365; experience with Shopmonkey or a similar platform is preferred.
• Valid driver's license and ability to travel regularly among company locations, including air travel and overnight stays.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

<sub>Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy</sub>