Director of Mentoring and Resource Development

TITLE: DIRECTOR OF MENTORING SERVICES AND RESOURCE DEVELOPMENT

Reports to: Chief Program Officer of Youth and Family Wellbeing

Location: The position will be located at 305 7th Avenue, while requiring regular presence at YFWB locations in Brooklyn, Manhattan, and The Bronx.

Hours: 35 Hours/Week; Exempt

Salary: $80,000-$90,000/Annually (Based on relevant experience)

Job Summary: The Director of Mentoring provides strategic leadership for the design, implementation, and growth of a division-wide mentoring initiative that supports youth and young adults across the Youth & Family Wellbeing (YFWB) Division. This position is responsible for building and sustaining a comprehensive mentoring framework that integrates mentoring into the culture and practices of YFWB programs.

The Director will lead the recruitment, training, engagement, and retention of volunteer mentors while developing systems that prepare youth and staff to participate in meaningful mentoring relationships. Working collaboratively with program leaders, designated mentoring facilitators, and community partners, the Director will create a sustainable mentoring model that promotes positive youth development, educational attainment, career readiness, independent living skills, and social-emotional well-being.

Major Duties:

Strategic Leadership & Program Development

• Develop and implement a division-wide mentoring strategy aligned with the mission, values, and goals of Youth & Family Wellbeing.
• Embed mentoring as a core component of YFWB program culture and youth development practices.
• Assess and refine existing mentoring recruitment, training, onboarding, and support systems.
• Effectively uses, promotes, and models and practices our Trauma Informed Approach, Solution Based Casework and the Sanctuary Model Tools* to create a supportive, non-violent and trauma-sensitive culture
• Establish policies, procedures, tools, and quality standards to ensure consistent mentoring practices across programs.
• Monitor program outcomes and utilize data to strengthen mentoring effectiveness and participant experiences.
• Track and record mentor/mentee participation and engagement for outcome reporting and continuous feedback to program leadership
• Prepare reports and presentations for department leadership, funders, and stakeholders.

Mentoring Infrastructure & Facilitator Support

• Recruit, train, and support designated staff representatives from YFWB programs to serve as Mentoring Facilitators.
• Develop a facilitator training curriculum and ongoing professional development opportunities.
• Collaborate with facilitators to identify and prepare youth and young adults for mentoring participation.
• Support facilitators in conducting regular check-ins with mentees and monitoring mentoring relationships.
• Convene facilitator meetings and communities of practice to share insights, challenges, and best practices.
• Leverage facilitators' program expertise to continuously strengthen mentoring strategies and participant engagement.

Mentor Recruitment, Training & Retention

• Design and implement a comprehensive mentor recruitment strategy utilizing internal staff, volunteers, corporate partners, and community organizations.
• Build and maintain partnerships with organizations and employers that can serve as sources of volunteer mentors.
• Recruit mentors whose lived experiences, backgrounds, and professional expertise align with the needs and aspirations of participating youth.
• Develop and facilitate mentor screening, onboarding, orientation, and training processes.
• Provide ongoing coaching, technical assistance, and support to mentors throughout their engagement.
• Implement strategies to recognize, retain, and strengthen mentor participation.

Mentoring Match Development & Support

• Collaborate with facilitators to assess youth needs, interests, strengths, and goals.
• Create thoughtful mentor-mentee matches that support positive relationship-building and youth outcomes.
• Determine appropriate mentoring models, including one-to-one, group, peer, or hybrid approaches.
• Monitor mentoring relationships and intervene proactively to address challenges or barriers.
• Ensure mentoring activities are youth-centered, culturally responsive, trauma-informed, and developmentally appropriate.
• Establish systems for ongoing feedback from mentors, mentees, and staff.

Learning Communities & Professional Development

• Facilitate monthly virtual peer-learning sessions for mentors and YFWB mentoring facilitators.
• Create opportunities for participants to share successes, challenges, and effective practices.
• Develop resources and tools that strengthen mentoring relationships and program quality.
• Foster a culture of continuous learning and improvement across the mentoring initiative.

Partnership Development & Community Engagement

• Build and maintain relationships with corporate, community, educational, and nonprofit partners that support mentoring efforts.
• Collaborate with the External Relations Department to develop community relationships and resources that enhance mentoring opportunities for youth and mentors.
• Represent the mentoring initiative in internal and external meetings, events, and partnership-building activities.
• Identify opportunities to expand mentoring resources and funding support.

Preferred

• Master's degree in a relevant field.
• Experience managing mentoring programs and/or volunteer management systems.
• Knowledge of positive youth development, trauma-informed care, restorative practices, and youth mentoring best practices.
• Experience with data collection, program evaluation, and outcome measurement.
• Experience building partnerships with corporate, educational, and community organizations.

Qualifications:

• Bachelor's degree in social work, Education, Human Services, Youth Development, Psychology, Public Administration, or a related field required.
• Minimum of 5 years of progressively responsible experience in youth development, mentoring, workforce development, education, or related human services programs.
• Demonstrated experience developing and implementing programs across multiple sites or departments.
• Experience recruiting, training, supervising, and supporting volunteers.
• Strong facilitation, training, and relationship-building skills.
• Experience working with diverse youth populations and communities.
• Strong project management, organizational, and communication skills.