| Location | key biscayne, FL |
Company DescriptionSet to open its doors in Spring 2027 our new members club will redefine the private members club experience on Key Biscayne Miami - a barrier island of rare beauty just ten minutes from the city yet entirely apart from it. Built around a singular conviction that the finest life is not rushed not performed but quietly fully embraced the club offers a destination that belongs to no other place on earth.Paris Society is currently undertaking the development of this extraordinary destination-a stand-alone private members club offering an unparalleled collection of experiences across dining sports wellness and social life. Members will have access to the clubs signature restaurant brands a French coastal restaurant and acontemporary Japanese dining destination Pool & Beach a nine-court Racket Club a Fitness & Wellness Centre Kids Club and cafes. As we build the team that will bring this vision to life we are seeking exceptional hospitality professionals who share our commitment to excellence discretion and the art of genuine hospitality.The Director of Membership is the custodian of the Clubs most asset its membership. As a senior founding appointment reporting directly to the Managing Director this role is responsible for defining launching and growing the Clubs membership proposition from pre-opening through stabilisation - building a community that is both commercially successful and culturally aspirational.The Director of Membership leads four functions that together shape every dimension of the member experience Culture Programming Marketing Events and Guest Relations. The role demands a rare combination of entrepreneurial sales instinct deep private members club expertise and the lifestyle sensibility required to attract and retain a discerning Miami audience - including Key Biscayne residents Coral Gables and Brickell professionals and an international luxury clientele.This individual will be the face of the Club within the community and the primary relationship holder for prospective and existing members setting the tone for how the Club is perceived talked about and grown.Job DescriptionWhat youll do...1. Membership Strategy & Pre-Opening LaunchLead the development and execution of the Clubs pre-opening membership strategy including tier structure pricing waitlist management founding member programme and go-to-market timeline.Define the membership proposition in collaboration with the General Manager and Paris Society Group member benefits club access rights reciprocal arrangements family memberships sports memberships and corporate offerings.Build and manage the founding member acquisition pipeline from the ground up - cultivating relationships with Key Biscayne Coral Gables and broader Miami-Dade target audiences well in advance of opening.Develop the membership sales process inquiry handling member vetting and referral procedures proposal presentations interview and approval process and onboarding journey.Set and own pre-opening membership targets in partnership with the General Manager and Group report pipeline status conversion rates and revenue projections regularly.Oversee the management and communication of the waitlist ensuring a premium personalised experience for prospective members from first contact through to membership offer.2. Membership Sales & AcquisitionDrive proactive membership sales through targeted outreach referral programmes broker and estate agent partnerships concierge referral networks and community engagement.Act as the primary relationship holder for all prospective members leading introductory meetings hosting private Club previews and personally managing key target introductions.Develop and maintain a robust CRM pipeline - tracking prospects at every stage following up with discipline and converting enquiries into committed memberships.Build strategic referral partnerships with South Florida luxury real estate agents private concierge services wealth managers and lifestyle networks to generate a qualified high-value prospect pipeline.Design and execute targeted member acquisition campaigns in collaboration with the Marketing Manager - private events member-bring-a-guest initiatives lifestyle previews and community activations.Monitor membership revenue initiation fee collection and dues against budget flag risks and opportunities to the General Manager and Finance Manager.Oversee membership contract execution payment processing and administrative completion in collaboration with the Finance Manager.3. Member Retention & Relationship ManagementOwn the full member lifecycle onboarding engagement renewal and re-engagement of lapsed members.Personally maintain relationships with key members - high-profile individuals founding members and influential community figures - ensuring the Club retains its most valuable ambassadors.Monitor member satisfaction through regular touchpoints feedback surveys and usage data act swiftly on trends that indicate dissatisfaction or disengagement.Champion the member experience across all Club departments ensuring the standard of service programming and facilities consistently justifies membership investment.Manage the full member communication strategy in collaboration with the Marketing Manager newsletters member updates programming calendars and personalised member communications.Oversee the management and resolution of member complaints and escalations with speed professionalism and genuine care.4. Culture Programme LeadershipDirect and inspire the Culture Programme Manager to design and deliver a year-round calendar of programming that defines the Clubs identity and deepens member engagement.Ensure the Clubs culture programme reflects the pillars of the Key Biscayne Members Club experience sport tennis padel water sports wellness family gastronomy and social lifestyle.Champion programming that creates genuine community among members - sports leagues wellness retreats family days culinary experiences travel programmes and intellectual and artistic events.Use programming as a membership acquisition and retention tool exclusive programming previews for prospective members member-only signature events and curated experiences that cannot be replicated elsewhere.5. Marketing & Brand OversightProvide strategic direction to the Marketing Manager ensuring all membership marketing activity - digital social PR and community - is aligned with the Clubs positioning and acquisition targets.Oversee the Clubs brand voice in all member-facing communications maintaining the tone exclusivity and lifestyle narrative appropriate for a Paris Society luxury private club.Guide the Marketing Manager on content strategy influencer partnerships PR placements and digital campaigns - with a consistent eye on protecting the Clubs exclusivity while building brand desirability.Collaborate with the Paris Society Group Marketing team to align property-level activity with Group brand standards and global campaigns.6. Events Strategy & DirectionProvide direction to the Events Manager on the Clubs events calendar ensuring events support membership acquisition retention and community-building objectives.Oversee the quality creativity and execution of all member-facing events - from intimate member dinners to signature seasonal events and grand openings.Identify opportunities for exclusive third-party partnerships and co-branded events that elevate the Clubs lifestyle positioning and attract prospective members.Ensure events are planned and delivered within budget with consistent attention to the premium standard that Paris Society members expect.7. Guest Relations & Member ServicesLead and develop the Guest Relations & Members Manager to deliver a flawless day-to-day member experience across all Club touchpoints reception concierge sports F&B and leisure.Set and enforce service standards across the Guest Relations function - ensuring all team members are trained to the hospitality level consistent with a Paris Society luxury members club.Oversee the member services infrastructure member communication platforms appportal experience booking systems and service request handling.Manage member guest policies reciprocal club arrangements and member privilege programmes.8. Team Leadership & DevelopmentLead mentor and develop a team of four direct reports Culture Programme Manager Marketing Manager Events Manager and Guest Relations & Members Manager.Set clear objectives KPIs and performance standards for each function conduct regular performance reviews and development conversations.Foster a high-performance member-obsessed culture within the Membership department - where every team member understands that the member experience is the product.Work closely with the General Manager P&C Manager and Department Heads to ensure the Membership team is staffed trained and resourced appropriately.Act as an ambassador for the Clubs values and culture - both internally to the team and externally within the Miami community.9. Reporting Analytics & Commercial PerformanceOwn the Membership department P&L membership revenue initiation fees dues programming revenue and department operating costs.Provide weekly and monthly membership reports to the General Manager pipeline acquisition churn revenue member satisfaction and programming attendance.Manage the Membership department annual budget monitoring spend against plan and presenting variances with clear commentary and corrective actions.Use membership data and CRM analytics to identify trends inform strategy and personalise the member experience at scale.QualificationsWhat were looking for...Bachelors degree in Hospitality Management Business Marketing or a related field.Postgraduate qualification or professional development in luxury brand management hospitality leadership or sales is an advantage.Minimum 5-10 years of experience in luxury hospitality with a significant portion in private members clubs - either as a Membership Director or in a senior membership and sales leadership role.Proven track record of membership sales acquisition personally originating cultivating and closing high-net-worth member relationships with demonstrated revenue results.Deep private members club expertise a thorough understanding of club governance member community dynamics tiered membership structures and the culture that makes a club genuinely desirable.Demonstrated experience in luxury lifestyle projects - whether clubs hotels branded residences wellness destinations or high-end sporting venues - where the product is experience community and belonging.Experience leading multi-disciplinary teams across membership marketing events andor guest relations.Prior pre-opening experience - building a membership programme from scratch before a venue is operational - is strongly preferred.An established network within the South Florida luxury market Key Biscayne Coral Gables Brickell Miami Beach is a significant advantage.Skills & AttributesExceptional relationship-builder with the ability to earn trust with high-net-worth individuals community leaders and VIP prospects.A natural sales instinct - consultative persistent and able to close - without compromising the exclusivity and prestige of the Club.Strategic thinker who can build a membership strategy from first principles and adapt it as the market responds.Polished communicator and confident presenter - equally at home in a one-on-one prospective member introduction as in a formal board presentation.Strong commercial acumen able to manage a P&L read membership revenue data and make decisions that balance growth with exclusivity.Creative culturally curious and genuinely passionate about lifestyle - able to envision and commission programming that excites a discerning Miami membership.Bilingual EnglishSpanish is a significant advantage given the Miami-Dade market profile.Additional InformationWhats in it for you…The opportunity to embark on an exciting career in a company that is taking offEnnismores values and fast-growing environmentTo help define global brands and have a direct impact on the member experienceThe opportunity to be yourself and collaborate with other bright minds in an open and innovative culture that values creativityThe opportunity to challenge the norm and work in a rewarding environment building global brands Lots of opportunity to progress and switch it up as part of a global family of brandsWhy Join UsAt Paris Society we create unforgettable experiences through exceptional hospitality distinctive destinations and remarkable talent. As part of Ennismore the fastest-growing lifestyle hospitality company we bring together entrepreneurial spirit creativity and a passion for excellence.Joining our pre-opening team means having the opportunity to help shape the culture build the team and establish the foundations of a truly exceptional destination from day one.If you are passionate about people hospitality and creating meaningful employee experiences wed love to hear from you.