| Location | Syracuse, NY, 13214-1890, US |
| Salary | $70,000–$90,000 Per Year |
Big I New York is a mission driven membership organization dedicated to advancing the success of independent insurance agents and brokers throughout New York State. We empower our members with innovative education, advocacy, business solutions, networking opportunities, and industry expertise that help agencies grow and deliver exceptional service to their clients. Our team is passionate about building strong relationships, fostering professional development, and strengthening the independent insurance community. We are a group of highly motivated, hard working, and creative individuals.
We are seeking a Director of Member Growth & Engagement who thrives in a highly professional and collaborative environment while delivering high quality and visible results. If you have skills and experience in membership, business development, or association management and are looking for a role where you can make an impact while enjoying a flexible environment and a positive, progressive culturethis may be the role for you!
Total salary range below is inclusive of base salary and potential commission.
Salary Range: $70000.00 - $90000.00 per year
Annual Base Salary + Commission
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Parental Leave
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Responsibilities
Membership Growth & Business Development
Develop and execute strategies to recruit new member agencies, sponsors, and strategic partners.
Build and manage a strong prospect pipeline through agency visits, referrals, CRM data, market intelligence, social media, and industry research.
Identify growth opportunities by monitoring industry trends, carrier activity, acquisitions, and marketplace developments.
Expand sponsorship opportunities and collaborative partnerships that support organizational growth.
Member Engagement & Relationship Management
Serve as the primary relationship manager for members, prospects, clusters, and key industry stakeholders.
Conduct in-person and virtual meetings to strengthen relationships, assess member needs, and increase participation in association programs and services.
Collaborate with internal departments to align member feedback with education, advocacy, communications, events, marketing, and operational initiatives.
Establish consistent member engagement processes, including meeting preparation, follow-up, and documentation.
Data Strategy & Business Intelligence
Lead the organization's membership data strategy by ensuring CRM accuracy, integrity, and reporting reliability.
Analyze membership trends, engagement metrics, and market opportunities to support strategic planning and decision-making.
Champion the use of AI, automation, and emerging technologies to improve prospect identification, member intelligence, reporting, and operational effectiveness.
Member Experience & Continuous Improvement
Continuously evaluate and improve membership recruitment, onboarding, renewal, retention, and engagement processes.
Recommend and implement technology and process improvements that enhance operational efficiency and the member experience.
Develop onboarding strategies that accelerate member engagement and long-term retention.
Operational Excellence
Maintain accurate membership, prospect, and sponsorship information within CRM and related systems.
Develop and document consistent processes that support data quality, member engagement, and organizational effectiveness.
Monitor industry trends, emerging technologies, and best practices to identify opportunities for innovation.
Participate in strategic initiatives and perform additional duties as assigned.
Supervisory Responsibilities
This position has direct supervisory responsibility
Preferred Qualifications