Sign upLog in

Director of Learning and Development

Tailored Management

Fort Lauderdale, FL

Apply
JOB DETAILS
SALARY
$140,000–$160,000 Per Year
SKILLS
Adobe Acrobat, Best Practices, Coaching, Continuous Improvement, Customer Acquisition, Customer Service Operations, Customer Support/Service, Disability Insurance, Docketing System, Documentation, Establish Priorities, Follow Through, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Just in Time (JIT), Knowledge Base, Leadership, Legal, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Multitasking, Office Suites, Onboarding, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Professional Services, Programming Methodologies, Project/Program Management, Proofreading, Record Keeping, Support Documentation, Team Lead/Manager, Team Player, Technical Delivery, Technical Support, Testing, Time Management, Training Program, Training Program Development, Training/Teaching, Training/Teaching Curriculum, Training/Teaching Materials, User Interface/Experience (UI/UX), Webinar, Willing to Travel, Writing Skills, eLearning, iManage
LOCATION
Fort Lauderdale, FL
POSTED
6 days ago
Director of Learning and Development – Fort Lauderdale
Location: Onsite Fort Lauderdale, FL
Pay: $150k-160k/yr
Start: ASAP

Job Overview:

Lead the Future of Learning at a Growing National Law Firm!

The Director of Learning and Development will provide highly effective Firm-wide training programs for legal and non-legal staff located in all of our offices throughout the United States. This role is essential for fostering a culture of continuous learning and ensuring that all staff are proficient in using all firm software and resources to support their work effectively. This role offers the right candidate the opportunity to leverage their technical expertise, passion for teaching, and understanding of the legal environment, in order to elevate the firm's technological fluency and client service excellence. The Director of Learning and Development will design and deliver targeted learning experiences that empower attorneys and professional staff's development. This role champions the value of digital proficiency across the firm, advocates for user needs, and ensures our attorneys and professional staff get the most out of the firm's technology investments.

Responsibilities:
  • Primarily responsible for delivering New Hire and ongoing training classes and providing personalized technology coaching to lawyers and professional staff on the tools, devices, and services the Firm offers via various learning formats (e.g., virtual sessions, video, eLearning, classroom, 1:1, and presentations). 
  • Supervising training team including delegation of duties for weekly new hire training, scheduling, specialty training programs, projects, performance, timesheets, and PTO. 
  • Implementing and maintaining new and ongoing training initiatives and programs for all employees to help ensure their further development and growth. 
  • Responsible for development and maintenance of the GM Training Curriculum: a master document containing all programs, instructional methodologies, sequence and duration for both onboarding and specialty trainings. 
  • Designing, developing, and updating training programs: Creating performance-based courses, work instructions, and training aids to ensure effective learning and application of technology tools. 
  • Managing workflows for and responding to training requests, including training hotlines, email addresses, and calendars. 
  • Drafting, proofreading, evaluating, and finalizing training outlines and learning materials. 
  • Ensuring training environment (classroom, conference rooms, and virtual settings) is set for effective learning. 
  • Developing and delivering engaging training programs in a variety of formats – including instructor-led training, webinars, one-on-one coaching, and self-paced learning resources – to support diverse learning styles and schedules. 
  • Customizing training content to meet the needs of various practice groups, administrative departments and user roles across the firm. 
  • Contributing to and maintaining a robust knowledge base, including instructional videos, guides, and other documentation to support continuous learning and just-in-time assistance. 
  • Functioning as a subject matter expert and end-user advocate during the implementation of new technologies or changing user experiences, ensuring training materials and support align with established workflows and user needs. 
  • Identifying gaps in technology proficiency that may impact client service or operational efficacy and collaborate with stakeholders on targeted remediations. 
  • Supporting technology projects by collaborating with Information Technology teams to develop and deliver curriculum and communications which prepares users and drives adoption. 
  • Tracking and analyzing training effectiveness through feedback, assessments, and usage data to continuously improve learning outcomes. 
  • Staying current with legal technology trends and best practices to ensure training content remains relevant. 
  • Traveling to other offices for new hire training, project rollout training, and support. 
  • Remaining flexible with duties and shift hours to help cover training needs from other regions. 
  • Maintaining records and documentation: keeping track of attendance, collecting feedback, and continuously refining training methods. 
  • Maintaining Firm-wide and regional office training schedules. 
Collaboration:
  • Collaborating with IT teams on tech-driven projects and process improvements. 
  • Participating in technology projects to help test, evaluate, and troubleshoot new tools and services. Work with Tech Support teams to support onboarding activities, office upgrades, and tech events. 
  • Collaborating with leadership and teams to identify training priorities and strategies. 
  • Attending and contributing to trainers' meetings and initiatives. 
  • Building and nurturing relationships across the firm to promote a culture of digital fluency and positive user experiences with technology. 
  • Working with IT and administrative leadership to identify training priorities and strategies. 
Required And Preferred Qualifications:
  • Bachelor's degree or equivalent positional experience. 
  • Minimum of 3-5 years delivering technology training in a law firm or professional services environment. 
  • Proficiency with core legal technologies (iManage, Compare, Elite, PowerPDF/Acrobat, e-signature, dictation/transcription, Word styling programs, docketing systems, etc. with the ability to apply them effectively in legal workflows. 
  • Advanced skills in Microsoft Windows, Microsoft Office 365, and programs of the Office Suite including Word, Excel, PowerPoint, Outlook, and Teams, with the ability to train others in their use. 
  • Proficiency with learning management platforms and instructional/training material creation tools (Litmos, Scribe, Canva) 
  • Exceptional communication and presentation skills, with the ability to explain complex tools and concepts clearly to users at all levels. 
  • Strong writing skills, with a demonstrated ability to create engaging, user-friendly materials tailored to specific audiences. 
  • Proven problem-solving skills, with a proactive, service-oriented approach to addressing user challenges. 
  • Highly organized, with the ability to manage multiple projects, deadlines, and priorities in a fast-paced environment. 
  • Collaborative team player with the ability to work independently, take initiative, and follow through on commitments. 
  • Flexibility to work occasional overtime and weekends, including occasional travel, as needed. 
Benefits
  • Heavily subsidized health insurance premiums 
  • Firm paid HSA contributions ranging from $600 and $1,200 annually 
  • Firm pays 100% of employee only premium for dental insurance and provides inexpensive options for dependents. 
  • Firm pays 100% of employee only premium for vision insurance and provides inexpensive options for dependents 
  • Tax advantaged account options like Flexible Spending Accounts and Dependent Care Accounts 
  • Life Insurance, paid by the Firm 
  • Long-Term Disability Insurance, paid by the Firm 
  • Employee Assistance Program (EAP) 
  • Traditional and Roth 401(k) options from day one. Eligible for discretionary Firm matching contribution. 

About the Company

T

Tailored Management

CONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIES

Tailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment. We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times. But what do we really do? We bring together the best talent with the greatest opportunities.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1968
WEBSITE
https://www.tailoredmanagement.com/