Director of Laboratory Operations

Position Summary: We are seeking an experienced Director of Laboratory Operations to lead day-to-day clinical lab operations while ensuring the highest standards of quality, compliance, and leadership excellence. This individual will play a critical role in overseeing both technical and administrative functions in a high-volume clinical laboratory environment that processes over 100,000 tests per day . The Director will report directly to the Vice President of Lab Operations and manage multiple direct reports, driving strategy, operational performance, and team development.

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Location Options (Onsite):

• Altamonte Springs, Florida
• Ormond Beach, Florida
• New Smyrna Beach, Florida
• Jacksonville, Florida
• DeLand, Florida
• Daytona Beach, Florida

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Key Responsibilities:
Operational Oversight & Strategic Planning:

• Lead overall operations of the clinical laboratory, including financial performance, staffing, and compliance.
• Drive operational efficiencies while managing productivity and cost controls.
• Analyze and use lab performance data to support capital planning, resource allocation, and long-term strategic decisions.
• Oversee and standardize laboratory policies and procedures to align with regulatory standards (CAP, federal, and state).
• Facilitate cross-departmental communication and ensure seamless collaboration across multiple lab sites.
• Lead development and expansion of lab service lines and long-term internal and external business initiatives.

People Leadership & Talent Development:

• Build and mentor a high-performing team, setting clear expectations and fostering accountability.
• Champion a culture of continuous learning, engagement, and belonging.
• Develop and promote internal leadership and technical talent.
• Provide performance coaching and support succession planning to strengthen leadership bench depth.

Compliance & Quality Assurance:

• Ensure staff meet competency requirements and maintain accurate and compliant testing standards.
• Maintain rigorous quality control and assurance programs across all lab functions.
• Guarantee alignment with all federal, state, and CAP requirements.

Customer Experience & Communication:

• Ensure effective and timely resolution of issues for internal and external stakeholders.
• Drive customer satisfaction by ensuring consistent, high-quality lab services.

Current & Future Projects:

• Oversee a major platform transition in the Waters Department (endotoxin testing).
• Lead additional department-level implementations, including systems upgrades and change management initiatives.

Qualifications & Requirements:
Education:

• Bachelor's degree in medical technology or related sciences (required)
• Master's degree in business administration or relevant sciences (preferred)

Certifications:

• Medical Technologist registry required ( ASCP, AMT, AAB, or equivalent)
• Florida Supervisor License in Microbiology or as a Generalist (if they don't have, they will need to get if they move to Florida)

Experience:

• Minimum 8 years of laboratory management experience in a high-volume, complex lab environment.
• Proven success managing technical or platform transitions and overseeing multi-site operations.
• Strong history of developing leaders and building high-performance teams.
• Effective communicator with demonstrated ability to influence cross-functional stakeholders.
• Comfortable with managing change and executing strategic initiatives.