Director of Labor Relations

b'tttttnttttttntttnnnnnnntttttnttntttttttttttttt Monster Solutionsnttttttttttt Director of Labor Relations - (DirLaborRelations-6497.1)ntttttnttnttttttttttttnttttttttnnttttnttttnnttttnttnttnttnnttttttn ttttnnttttnttttntttttttttntttnttttttttttttttttntttttttttttttttnnttn ttnttnttnttttnttnttnttn nttttttnnnnnttnttnnnttnttnttttntttnttnnttntt-->nttttn nttttnttntttttttnnttttnnttttnnt ttn nttnn n nt nt tnttt This site attempts to protect users against rntCross-Site Request Forgeries attacks. In order to do so, you must have JavaScript enabled in your web browser otherwise this site will fail to work correctly for you.rnt See details of your web browser for how to enable JavaScript.ntnttntntttt

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Job Details

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Director of Labor Relations - (DirLaborRelations-6497.1)

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ntttttttntttttttttttttttttJob Titlenttttttttnttttttttttttttt

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nttttttttDirector of Labor Relationsttttttttttttttt

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nttttttttSupport Center - Las Vegas, NV 89119 US (Primary)

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nttttttttFull-timettttttttttttttt

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nttttttttHuman Resourcesttttttttttttttt

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ntttttttntttttttttttttttttJob Descriptionnttttttttnttttttttttttttt

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Join ourxc2xa0Support Centerxc2xa0and be a pivotal resource to our field and distribution teams xe2x80x94where innovation, cross-functional collaboration, and career growth come together in an exciting environment!

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The Director, Labor Relations for WHSmith North America is a strategic and handsxe2x80x91on leader who drives positive employee relations while managing the full spectrum of union matters for a multixe2x80x91site travel retail operation. This role partners closely with Field Operations, the People team, Central Operations, internal and external legal counsel, and union representatives to sustain a highxe2x80x91performing, peoplexe2x80x91first culture across union and nonxe2x80x91union environments. The leader will have responsibility for Labor Peace Agreements, labor relations issues, collective bargaining, and manage ongoing unionized employee relations, including grievance and arbitration processes.

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Location:xc2xa0Support Center, 6600 S Bermuda Rd, Las Vegas, NV 89119

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Schedule:xc2xa0xc2xa0Monday xe2x80x93 Friday, Weekends as needed,xc2xa040 - 50 hours per week

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Pay:xc2xa0$124,000 xe2x80x93 $150,000

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Benefits:

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• Employee Discount nt
• Employer-Paid Life Insurance nt
• Flex Time Off nt
• Disability Insurance nt
• Medical, Dental, and Vision Insurance nt
• Paid Parental Leave nt
• 401(k) with company match n

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Key Responsibilities

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Strategy & Partnership

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• Serve as the primary point of contact for unionxe2x80x91related matters and a trusted advisor to senior leadership on labor strategy, risk, and opportunities. nt
• Build and maintain collaborative relationships with union representatives and internal stakeholders to resolve issues proactively and sustain trust. nt
• Align labor strategies with business goals and a consistent colleague experience across stores/distribution centers. n

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Positive Employee Relations (PER)

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• Design and deliver positive employee relations (PER) initiatives, including proactive engagement strategies, listening mechanisms, and issuexe2x80x91spotting routines in locations with high-turnover and/or low engagement. nt
• Coach field leaders on respectful workplace, leadership communication, and early resolution practices that reduce escalations and grievances. nt
• Analyze engagement and employee relations metrics to identify themes and recommend targeted interventions. n

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Labor Peace Agreements (LPAs)

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• Lead the negotiation, implementation, and governance of LPAs in existing and new business, ensuring alignment with operational needs and local requirements, leveraging outside counsel expertise. nt
• Create playbooks and training for field leaders on LPA obligations, operating rhythms, and reporting protocols. nt
• Monitor compliance and partner with outside counsel on updates, audit readiness, and risk mitigation. n

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Union Campaigns

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• Lead company efforts related to union organizing activity, ensuring all actions are consistent with applicable labor laws, including the NLRA, LPAs, and company policy. nt
• Coordinate communications, training, and field readiness; advise leaders on appropriate conduct and messaging. nt
• Track key metrics related to organizing activity, maintain appropriate documentation, and escalate issues and risks in a timely manner, consistent with applicable labor laws. n

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Collective Bargaining

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• Collaborate with outside counsel to develop bargaining strategies (economic and nonxe2x80x91economic), proposals, and costing models in partnership with Legal, Total Rewards, and Finance. nt
• Play a key role in negotiations, collaborating with outside counsel on bargaining calendars, caucuses, and stakeholder updates. nt
• In coordination with outside counsel, ensure timely contract ratification, implementation, and change management. Maintain contract libraries and summaries for operational use. n

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Unionized Employee Relations

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• Oversee grievance, mediation, and arbitration processesxe2x80x94ensuring thorough investigations, timely responses, and consistent outcomes. nt
• Interpret and apply collective bargaining agreements; create practical guidance for supervisors and the People team. nt
• Build constructive working relationships with union reps/stewards; resolve sitexe2x80x91specific issues before they escalate in partnership with onsite leadership. n

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Training, Enablement & Communications

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• Create and deliver training on PER, union doxe2x80x99s & donxe2x80x99ts, CBA administration, and manager capabilities for union and nonxe2x80x91union environments. nt
• Develop communications toolkits for leaders and HR to ensure clarity, consistency, and compliance. nt
• Partner with LMS Administrator to ensure online training is current to policies and compliance training in areas of responsibility is completed as required by leaders. n

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Reporting, Risk, Compliance & Metrics

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• Ensure compliance with NLRA and applicable state/local laws; partner with outside counsel on investigations, ULP charges, and regulatory filings. nt
• Establish and report labor relations KPIs (e.g., grievance rates, arbitration outcomes, campaign activity, LPA compliance, bargaining cycle times). nt
• Prepare and communicate updates on labor activities to leadership, including the development and delivery of presentations to the executive leadership team and North American Board of Directors. nt
• Conduct rootxe2x80x91cause analysis; recommend system/process changes to reduce recurrence. n

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Crossxe2x80x91Functional Leadership

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• Partner with People team on hiring strategies in union environments; with Operations on scheduling, staffing, and work rules; and with Safety on compliance. nt
• Collaborate with Chief People Officer on external messaging when appropriate. n

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Qualifications

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• 5-7 years of progressive labor/employee relations experience, including direct involvement with union campaigns and collective bargaining in multixe2x80x91site retail, grocery, specialty, big box, logistics, or hospitality. nt
• Bachelorxe2x80x99s degree in HR, Industrial/Labor Relations, Business, or related field; advanced degree or JD a plus. nt
• Demonstrated experience administering CBAs and managing grievances/arbitrations. nt
• Strong knowledge of NLRA and relevant state/local regulations; experience with LPAs and neutrality agreements preferred. nt
• Proven ability to build trust with union representatives and internal leaders, balancing advocacy and business needs. nt
• Exceptional communication, facilitation, and influence skills; comfortable leading negotiations and executive updates. nt
• Analytical mindset with experience in costing proposals and using data to drive decisions. nt
• Willingness to travel 10xe2x80x9330% to stores, distribution centers, and bargaining locations. nt
• High integrity and ability to manage sensitive information with utmost confidentiality. nt
• Critical thinking & problem-solving skills along with the ability to independently prioritize work. nt
• Bilingual (Spanish) or multilingual skills preferred. n

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Additional Requirements

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• Frequent sitting nt
• Limited standing, walking, climbing, crouching, bending, pushing, or pulling nt
• Limited travel or overnight nt
• Occasional travel or overnight nt
• Frequent travel or overnight; including international nt
• Normal or corrected vision and hearing nt
• Can distinguish varying or specific colors, patterns, or materials nt
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures nt
• Typically, indoors nt
• Typically, at a consistent temperature nt
• Lift 0-25 lbs. nt
• Use of fine motor hand functions n

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We canxe2x80x99t wait to meet you so apply today!

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About Us

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WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Companyxe2x80x99s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

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WH Smith prides itself on creating unique experiences for customers by developing distinctive retail store concepts that feature and highlight the local culture, community, and lifestyle of the cities in which they are located.

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EEO/ADA/DFWP

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WH Smith is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. It is about each person bringing passion and skills to a dynamic and inclusive workplace!

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Advanced computer skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience with a merchandising software platform.

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nLast sync: 2026-04-17 00:30:11n

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3755 W. Sunset Road, Las Vegas, NV 89118 702.385.5233

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ttttt 2015 Marshall Retail Group. All rights reserved.

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