Director of IT Services

IT Leadership, IT Operations, Infrastructure Management, AWS, EC2, S3, IAM, VPC, CloudWatch, Cloud Migration, Enterprise Networking, LAN/WAN, DNS, F5 BIG-IP, IT Service Management, Incident Response, Cybersecurity, HIPAA, CMS Compliance, Vendor Management, Procurement, Contract Management, Disaster Recovery, High Availability, Monitoring, Governance, Technology Modernization, Azure, Microsoft 365. The State of Mississippi Division of Medicaid is seeking a Director of IT Services to provide executive-level IT leadership and operational oversight across enterprise infrastructure, cloud services, network operations, service desk, cybersecurity, vendor management, and technology modernization initiatives.

Job Title: Director of IT Services – Mississippi Medicaid
Job Code: MS 165756
Client: State of Mississippi – Division of Medicaid (DOM)
Location: Jackson, MS – 100% Onsite
Duration: 1+ Year, with potential extensions
Work Hours: Monday–Friday, 8:00 AM–5:00 PM (40 hours/week)
Closing Date: September 22, 2026 – 2:00 PM


Position Overview
The State of Mississippi Division of Medicaid is seeking a Director of IT Services to provide executive-level IT leadership and operational oversight across enterprise infrastructure, cloud services, network operations, service desk, cybersecurity, vendor management, and technology modernization initiatives. The position reports directly to the CIO/CTO and supports ongoing enterprise IT operations and modernization efforts.


Key Responsibilities

• Provide leadership for enterprise cloud services, infrastructure, network, telecommunications, and IT service desk operations.
• Oversee AWS cloud environments, cloud migration, provisioning, governance, cost optimization, security, and resiliency.
• Manage enterprise LAN/WAN, DNS, load balancing, wireless, firewalls, and telecommunications.
• Lead incident response, major incident management, root cause analysis, and corrective actions.
• Oversee infrastructure operations including compute, storage, virtualization, backup, monitoring, and disaster recovery.
• Partner with cybersecurity teams on HIPAA, CMS, security controls, audits, risk assessments, and compliance.
• Provide executive oversight of vendors, managed service providers, procurement, SOWs, contracts, and vendor performance.
• Establish IT service management and governance processes covering incident, problem, change, configuration, request, and service-level management.
• Develop SOPs, dashboards, executive reports, service catalogs, and operational documentation.
• Lead technology modernization and technology lifecycle management initiatives.

Required Skills

• 10+ years progressive IT experience with enterprise IT operations and infrastructure.
• 8+ years leadership/management experience supervising technical teams, managers, engineers, and support personnel.
• 2+ years AWS enterprise cloud experience with:
   
  • EC2
•  
  • S3
•  
  • IAM
•  
  • VPC
•  
  • CloudWatch
•  
  • Landing Zone
•  
• 2+ years enterprise networking experience including LAN/WAN, DNS, load balancing, wireless, and telecommunications.
• Experience with enterprise monitoring and observability platforms.
• Strong IT Service Management, governance, incident response, infrastructure operations, and vendor management experience.
• Experience with cloud migration, disaster recovery, high availability, cybersecurity, and compliance.
• Strong communication, leadership, coordination, and stakeholder management skills.

Primary Skills
IT Leadership, IT Operations, Infrastructure Management, AWS, EC2, S3, IAM, VPC, CloudWatch, Cloud Migration, Enterprise Networking, LAN/WAN, DNS, F5 BIG-IP, IT Service Management, Incident Response, Cybersecurity, HIPAA, CMS Compliance, Vendor Management, Procurement, Contract Management, Disaster Recovery, High Availability, Monitoring, Governance, Technology Modernization, Azure, Microsoft 365.