Technical Sales Manager, Reliability Solutions - Gulf Coast UE Systems
Jackson23 days ago
- $90,000–$130,000
- Full-time
- Employee
| Location | Jackson, MS |
| Salary | $55–$60 |
Title: Director of IT Services
Location: Jackson, MS
Position Type: Contract
Contract Duration: 12 Months
Work Schedule: Monday Friday, 8:00 AM 5:00 PM CST
Work Arrangement: On-Site
Career Level: Subject Matter Expert (SME)
Primary Skills:
Enterprise IT Operations, IT Infrastructure Management, IT Leadership, AWS, Cloud Services, Enterprise Networking, LAN/WAN, DNS, Load Balancing, Wireless Networking, Telecommunications, IT Service Desk Management, Incident Management, IT Service Management, Vendor Management, Contract Management, SOW Development, IT Governance, Cybersecurity, Compliance, Disaster Recovery, Backup & Recovery, Infrastructure Modernization, Executive Communication, Microsoft Azure, Microsoft 365, Entra ID, Active Directory, VMware, Cohesity, Dynatrace, Cloudflare, F5 BIG-IP, Cisco Meraki, Auth0, GitLab, MarkLogic, FHIR APIs, Cloverleaf, SharePoint, Microsoft Teams, Smartsheet, and enterprise IT service-management platforms
We are seeking an experienced Director of IT Services to provide senior-level leadership and operational oversight across enterprise IT infrastructure, cloud services, networking, service desk operations, cybersecurity coordination, vendor management, and IT service governance.
This position will play a key role in managing day-to-day IT operations while supporting enterprise technology modernization initiatives, including cloud migration, infrastructure modernization, cloud-native services, and improvements to IT service delivery.
The ideal candidate will bring extensive enterprise IT leadership experience, strong AWS expertise, proven infrastructure and service-management capabilities, and the ability to communicate complex technical issues effectively to executive stakeholders.
Key Responsibilities
Provide strategic and operational leadership for enterprise IT infrastructure and services.
Lead enterprise cloud operations, cloud migration, provisioning, monitoring, capacity management, governance, and cost optimization.
Oversee AWS environments and services including EC2, S3, IAM, VPC, CloudWatch, and Landing Zone architectures.
Direct enterprise network and telecommunications operations, including LAN/WAN, wireless, Internet connectivity, remote access, DNS, load balancing, and unified communications.
Lead IT service desk and end-user support operations and establish performance KPIs.
Oversee incident escalation, major incident management, root-cause analysis, and post-incident reviews.
Manage enterprise infrastructure including compute, storage, virtualization, operating systems, monitoring, backup, and recovery.
Lead infrastructure modernization, technology lifecycle management, hardware refreshes, and capacity planning.
Establish and maintain disaster recovery, redundancy, backup, and resiliency capabilities.
Partner with cybersecurity teams to support security controls, risk assessments, audits, compliance reviews, and vulnerability remediation.
Provide executive oversight of technology vendors and managed service providers.
Support SOW development, procurement activities, contract negotiations, vendor performance reviews, and escalations.
Establish IT service-management governance covering incident, problem, change, configuration, request, and service-level management.
Develop enterprise service catalogs, SOPs, executive dashboards, and IT performance reports.
Lead technology outages and service disruptions through resolution and corrective action.
Participate in hiring and interview processes for infrastructure and technical support positions.
Provide regular status reporting and executive-level communication to IT leadership.
10+ years of progressive IT experience, including significant enterprise IT operations and infrastructure management.
8+ years of leadership or management experience with technical teams, managers, engineers, and support personnel.
2+ years of enterprise AWS experience, including EC2, S3, IAM, VPC, CloudWatch, and Landing Zone architectures.
2+ years of enterprise networking experience, including LAN/WAN, DNS, load balancing, wireless infrastructure, and telecommunications.
2+ years of experience with enterprise monitoring and observability platforms.
2+ years of IT service desk management experience, including service-level and incident management.
2+ years of IT vendor management, contract oversight, SOW development, and procurement support.
2+ years of experience managing data protection and backup solutions.
2+ years of experience with cybersecurity principles, compliance frameworks, and IT governance in regulated environments.
Strong written and verbal communication skills with the ability to communicate technical issues to executive audiences.
Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field, or equivalent work experience.
Experience working in state or federal government IT environments.
Healthcare, Medicaid, or human services technology experience.
Experience with CMS interoperability requirements and FHIR APIs.
AWS certification such as Solutions Architect, SysOps Administrator, or Cloud Practitioner.
ITIL v4 Foundation or higher certification.
Experience with identity and access management platforms.
Experience with NoSQL databases and healthcare integration engines.
Experience with infrastructure-as-code, CI/CD, and DevOps practices.
Experience leading migrations from on-premises data centers to cloud environments.
PMP or similar project management certification.
Master's degree in a technology or management discipline.
Experience with HIPAA Security Rule compliance and applicable CMS security requirements.