Director of IT — POS & Operations Systems

Position: Director of IT — POS & Operations Systems
Location: Columbia, Missouri
Duration: Direct Hire
Salary: $$200,000–$250,000 base salary + bonus
Job ID: 178998

Job Overview:
As the Director of IT for POS & Operations Systems, you will oversee the full lifecycle of two critical platforms: the next-generation Point of Sale (POS) system and the Tunnel Controller System (TCS). Reporting directly to the CIO, you will lead an internal engineering team and manage a third-party development partner. This role is pivotal in creating systems, processes, and teams that will support the organization's operations across 250+ locations nationwide.

Responsibilities:

• Program Leadership & Strategy: Own the full lifecycle of POS and TCS, from discovery and architecture to deployment and optimization. Define technology roadmaps, establish governance frameworks, and align milestones with organizational growth strategies.
• Team & Vendor Leadership: Build and mentor the internal engineering team, manage third-party vendors, and ensure alignment on architecture standards and integration protocols.
• Systems Development & Engineering: Oversee the architecture, development, and QA of the POS platform and Tunnel Controller System, ensuring reliability and resilience across all locations.
• Enterprise Rollout: Design and execute phased deployment strategies across 250+ locations, minimizing operational disruptions and ensuring seamless go-lives.
• Security, Compliance & Support: Ensure compliance with PCI-DSS, EMV, and data privacy regulations. Define cybersecurity standards and establish monitoring and uptime SLA targets.

• 8+ years of IT leadership experience, including managing multi-disciplinary engineering teams.
• Proven success in large-scale technology rollouts across distributed, multi-site operations.
• Experience with POS platforms, payment processing ecosystems, and hardware-software integration.
• Strong vendor management skills with a proven track record of holding third-party vendors accountable.
• Exceptional communication skills, comfortable engaging with stakeholders at all levels.

• Experience with tunnel controller systems, industrial automation, or OT/ICS environments.
• Background in retail, hospitality, or high-throughput service operations.
• Familiarity with PLC programming, conveyor control logic, or sensor integration.
• Experience with IoT fleet management and remote diagnostics at scale.
• PMP or equivalent program management certification.
• Experience in a multi-unit consumer brand or franchise environment.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

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Pay Range: $XXX - $XXX

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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