Best Practices, Business Growth, Business Services, Business Support, Continuous Improvement, Corrective Action, Cross-Functional, Distribution Services, Finance, Financial Planning, Forecasting, Inventory Control System, Inventory Cycle Counts, Inventory Management, Inventory Planning, Inventory Reports, Leadership, Maintain Compliance, Merchandising, Network Design, Operational Improvement, Order/Customer Fulfillment, Performance Metrics, Process Improvement, Product Flow, Production Planning, Production Systems, Project/Program Management, Reporting Dashboards, Risk Management, Root Cause Analysis, Sarbanes-Oxley Act (SOX), Supply Chain
Position Summary
The Director of Inventory Control is a strategic leader responsible for ensuring enterprise-wide inventory accuracy, integrity, and visibility across a complex omnichannel supply chain. This role owns the Inventory Record Accuracy (IRA) function and serves as a key cross-functional partner to Operations, Merchandising, Finance, Production, and Inventory Planning. This leader will drive best-in-class inventory practices across distribution centers, seasonal facilities, and production environments-ensuring the right product is in the right place at the right time while minimizing shrink, excess, and cost. The role plays a critical part in supporting 1-800-Flowers.com's highly seasonal, customer-centric fulfillment model.
Key Responsibilities:
Strategy & Leadership
- Define and execute the enterprise inventory control strategy, aligning with business growth, service level targets, and cost objectives
- Lead, develop, and scale the Inventory Record Accuracy (IRA) organization, including supervisors, specialists, and cycle count teams
- Serve as the subject matter expert and primary liaison across the internal supply chain to ensure alignment on inventory integrity
Inventory Accuracy & Performance
- Establish and monitor KPIs and dashboards to measure inventory accuracy, shrink, and operational performance across all locations
- Provide regular executive-level reporting and insights on inventory health, risks, and forward-looking initiatives
- Ensure robust cycle count programs and audit processes are consistently executed
Continuous Improvement & Operations
- Identify root causes of discrepancies and partner with cross-functional teams to implement corrective and preventive actions
- Lead continuous improvement initiatives to enhance processes, systems, and training across all inventory control activities
- Drive adoption of standardized best practices across distribution centers and seasonal facilities
Systems, Compliance & Controls
- Oversee inventory control systems and drive improvements to ensure accuracy, scalability, and efficiency
- Partner with Finance to ensure SOX compliance and audit readiness across all inventory processes
- Ensure proper management of excess, obsolete inventory, and shrink
Cross-Functional Collaboration
- Partner closely with Operations, Merchandising, Finance, and Inventory Planning to align on forecasts, product flow, and execution strategies
- Support high-volume seasonal peaks (e.g., holidays) with proactive planning and risk mitigation strategies
- Influence stakeholders and drive change across functions without direct authority
Project Leadership
- Lead enterprise inventory control initiatives, including system enhancements, process redesign, and network optimization
- Manage special projects as assigned to support evolving business needs