DIRECTOR OF INTERVENTION SERVICES
Job Scope: The Department Director of Intervention Services (formerly Outpatient Services) provides
operational leadership, vision, and accountability in function, financial solvency, analysis,
direction, and evaluation of departmental services including Intake and Assessment,
Substance use, prevention and recovery services (SUPR), Adult outpatient, Child and
Adolescent outpatient, Behavioral support, Medical Case Management, and Mobile Crisis
Response services. This role is a member of the Leadership Team and under the VP of
Programs will develop and execute decisions that direct the strategic goals of the division and
department to align with agency strategic goals and mission. The Director is responsible for
oversight of departmental behavioral health contracts and grants management and
establishes collaborative relationships with outside state and local agencies to better KYC
clients. The Behavioral Health Outpatient Director will ensure that the program operates
within the mission and philosophy of the organization to serve and facilitate the
comprehensive behavioral health needs of the individuals and families in our community.
Additionally, the Director will oversee the current Colbert/Williams teams until program
completion.
Responsibilities
- Program development, implementation and evaluation: oversee the end-to-end operational lifecycle of clinical programs including development, implementation, and evaluation and continuous process improvement. With Executive Leadership develop KIP's for the division
- Responsible for ensuring programs are aligned with organizational goals and deliver measurable improvements in client outcomes and care efficiency. Ensure productivity and documentation standards are met.
- Develop overall program goals, create programmatic and administrative policies and procedures, and oversee operations of all programs in the Behavioral Health Outpatient Department
- Provide strategic guidance to departments, oversee daily operations, solve problems, and assign tasks. Conduct interviews, make hiring decisions, handle performance evaluations, disciplinary discussions and terminations. Actively work with HR and Senior Leadership on issues that may require termination or risk to KYC.
- Lead, mentor and motivate reporting managers including Deputy Directors, managers and professionals to achieve departmental goals. Ensure communication through reporting relationships so that departmental staff feel informed and heard. Evaluate and counsel team members on their performance to promote growth and excellence.
- Identify best practices and process improvements to achieve strategic planning goals' administrative cost savings and growth strategies.
- Plan and develop educational training for departments including job specific training and
new business processes, in partnership with Deputy Directors, managers, and HR. - Participate in planning and implementation of grant programs, including grant research,
grant writing, grant program design and implementation, and/or compliance and grant
reporting - Direct and assure that all programs that are grant funded are meeting grant deliverables
and participate in all funder meetings that monitor program goals - Coordinate communication with city/township, state and federal agencies and outside
agencies involved with agency clients. - Conduct regular planning, evaluation and operational meetings with deputy directors
- Responsible for administrative supervision and compliance and deliverables for Kenneth
Young Centers IHPA contract. Participate in IHPA client staffing, monthly calls and IHPA
trainings - Other duties as assigned
Core Competencies
- Visionary Leadership Deep expertise in creating strategic roadmaps with the ability to align future capabilities with business goals and navigate the evolving landscape of client needs and technological advancements.
- Strategic Thinking - Develop strategies to achieve organizational goals; Analyze market and competition; Identify external threats and opportunities; Adapt strategy to changing conditions.
- Analytical skills Synthesize complex or diverse information; Collect and research data; Design/recalibrate workflows and procedures. Recommend solutions for identified problems
- Coaching skills- Ability to lead and mentor by providing clear, concise instruction.
- Provide counsel to staff growing their problem solving skills. Demonstrate by example strong work ethic, ability to maintain confidentiality, emotional intelligence, effective interpersonal skills and excellent communication skills.
- Innovation Ability to foster a culture of innovation, collaboration and continuous process improvement within teams. Identify best practices to achieve strategic planning goals, administrative cost savings and growth strategies.
- Performance Management Advanced supervisory team building, conflict resolution skills with strong problem solving and troubleshooting abilities.
- Business Acumen - Understand business implications of decisions; Demonstrate knowledge of market and competition; Aligns work with strategic goals.
- Financial Management- Work within approved budget; Develop and implement cost saving measures; Contribute to profits and revenue; Conserve organizational resources.
- Change Management - Develop workable implementation plans; Communicate changes effectively; Build commitment and overcomes resistance; Prepare and supports those affected by change; Monitor transition and evaluates results.
IV. Clinical Competencies - Demonstrated success in managing complex projects, optimizing processes, and driving performance improvements. Comprehensive knowledge of social service and behavioral health. health screening, assessment, treatment services and crisis needs of high-risk child and adult populations
- Demonstrated expertise in taking lead to mitigate clinical crisis situations and provide coaching and consultation to others around a wide variety of high-risk adult, child and adolescent mental health and substance use clinical crisis.
- Demonstrate knowledge of evidenced based treatment modalities
Special Competencies - Extensive knowledge of Rule 2060, Rule 132/Rule140
- Minimum of 5-7 years of experience overseeing and managing operation functions such as direct patient care services, operational functions, data analytics or revenue cycle management.
- Ability to support finance, HR and Information systems departments in analyzing
- compliance data, generating reports, budgeting and fund management of DHS
- Grants, HFS SASS and FFS Funds
- Demonstrated knowledge of planning and implementation of grant programs including completing grant research, some grant writing, grant program design and implementation, and/or compliance and grant reporting.
Travel Requirements - Will be required to travel to multiple office locations in the area
Education and Experience - Masters or doctorate degree from an accredited university in psychology, social work-related discipline, healthcare management or related field or combination of relevant experience and education is required.
- Licensed to practice independently in the State of Illinois; meet LPHA guidelines in IL Rule 132/140 Administrative Code
- Minimum of 5- providing clinical services to youth and adults in a community-based setting overseeing and managing operational functions data analytics or revenue cycle management.
- Minimum of 5-7 providing post masters clinical supervision
Schedule/Timekeeping
- Full Time, Exempt, 37.5 hours per week
- Must be prepared to work a flexible schedule in response to the needs of the organization, including evenings and weekends
Kenneth Young Center is an Equal Opportunity Employer
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