Director of Internal Communications (hybrid)

Director of Internal Communications (hybrid)

85969BR

Strategic Planning

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Status

Full-Time

Standard Hours per Week

40

Job Category

Marketing and Communications,

Regular, Temporary, Per Diem

Regular

Pay Range

$132,683-$212,296 Annually

Office/Site Location

Boston

Remote Eligibility

Part Remote/Hybrid

Job Posting Description

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

Department Summary: This role requires 2 days onsite in Boston a week, the rest of the days are remote.

Boston Children's Hospital is seeking a Director of Internal Communications to lead our enterprise-wide function during a period of major organizational, digital, and operational transformation. As we expand as an integrated system, this leader will play a critical role in aligning, engaging, and informing employees across all locations and partnerships.

Reporting to the Senior Director, you will set strategy, oversee day-to-day operations, and manage a team of communications professionals. You will partner closely with executive, clinical, and operational leadership to translate complex organizational priorities into clear, compelling, and measurable employee-facing communications.

The ideal candidate brings deep expertise in internal and change communications, exceptional writing skills, and a strong executive presence. We are looking for a leader experienced in building modern, digital-first strategies that are data-driven, audience-centered, and enhanced by analytics and emerging AI tools.

Key Responsibilities:

• Lead the enterprise internal communications strategy and ensure alignment with organizational goals and priorities.
• Develop and maintain a comprehensive editorial calendar tied to enterprise initiatives.
• Serve as a senior strategic advisor to leaders on messaging, timing, audience segmentation, and change communications.
• Lead communication planning for enterprise-wide initiatives, including culture, engagement, and transformation efforts.
• Own communications strategy for major digital and operational initiatives, including Microsoft 365 adoption and Workday implementation.
• Oversee internal communications channels and help modernize the communications ecosystem, with a focus on Teams and SharePoint.
• Ensure communications are accurate, accessible, on brand, ADA-compliant, and tailored to diverse workforce audiences, including those without regular digital access.
• Establish editorial standards, channel governance, and best practices.
• Introduce innovative and interactive formats to strengthen employee engagement and improve the employee communications experience.
• Define and monitor key performance indicators and use data, analytics, and insights to continuously improve effectiveness.
• Partner on executive and high-visibility transformation communications, including town halls, enterprise announcements, and leadership forums.
• Support executive leaders in communicating change with clarity, transparency, and credibility across the organization.

Minimum Qualifications

Education: Bachelor's degree in Communications, Journalism, English, Public Relations, or a related field.

Experience: 8-10 years of progressive experience in internal communications, corporate communications, or a related field.

Preferred Qualifications:

• Experience in healthcare or another complex, mission-driven organization.
• Familiarity with HR communications, employee engagement, or change management initiatives.
• Knowledge of HIPAA, employee privacy, and related communications considerations.
• Familiarity with AI tools and their application in communications, analytics, and personalization.

Skills and Competencies

• Strategic thinker with strong execution skills.
• Ability to manage multiple priorities in a fast-paced, complex environment.
• Strong interpersonal and relationship-building skills.
• Ability to influence senior stakeholders and build trust across functions.
• Commitment to creating clear, effective, and engaging communications for a diverse workforce.
• Demonstrated experience operating at a senior level and advising leadership on strategic communications.
• Experience managing or mentoring communications staff.
• Exceptional written and verbal communication skills.
• Experience managing internal communications channels.
• Hands-on experience with Microsoft 365 tools, including Teams and SharePoint.

#LI-POST

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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