Job Description: Leadership and Team Management: Lead, mentor, and manage a team of Tier 3 engineers, fostering a collaborative and high-performance culture. Oversee the recruitment, training, and professional development of team members. Conduct regular performance reviews and provide constructive feedback. Infrastructure Management: Ensure the optimal performance, availability, and security of network, server, storage, and backup systems internally and for all our clients Develop and implement infrastructure strategies, policies, and procedures. Monitor and manage infrastructure capacity and performance, inventories, etc. Manage both internal and external (client) infrastructure environments fully Project Management: Lead and manage infrastructure projects from inception to completion, ensuring timely delivery and adherence to budget. Collaborate with cross-functional teams to define project requirements and objectives. Track project progress and provide regular updates to stakeholders. Ticket Escalation and Incident Management: Oversee the resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams. Ensure timely and effective incident response and resolution. Implement and maintain incident management processes and documentation. Continuous Improvement: Identify opportunities for process improvements and implement best practices. Stay current with industry trends and emerging technologies to drive innovation. Develop and maintain disaster recovery and business continuity plans. Education: Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent work experience may be considered. Experience: Minimum of 5+ years of experience in IT infrastructure management, with a focus on networks and system administration. At least 2+ years of experience leading or managing teams of engineers or technicians. Proven experience managing complex infrastructure projects, including budgeting and risk management. Technical Skills: Strong understanding of networking protocols (TCP/IP, BGP, OSPF, etc.) and network security best practices. Experience with cloud platforms (AWS, Azure, etc.), virtualization (VMware, Hyper-V), and storage solutions. Proficient in network monitoring tools and troubleshooting complex network and systems issues. Experience in IT service management (ITSM) and incident management (e.g., ITIL framework). Certifications: Relevant certifications (e.g., CCNP, CCIE, CISSP, PMP) are a plus. Key Competencies Strong leadership and team management skills. Excellent problem-solving abilities with attention to detail. Ability to manage multiple projects and priorities in a fast-paced environment. Strong communication skills, both written and verbal. Ability to work collaboratively with technical and non-technical stakeholders.