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Director of Infrastructure

EXOS (formerly Sondhi Solutions)

  • Indianapolis, IN
  • 5 days ago

    Highlights

    Infrastructure Management: Ensure the optimal performance, availability, and security of network, server, storage, and backup systems internally and for all our clients. Ticket Escalation and Incident Management: Oversee the resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.

    Numbers & Facts

    LocationIndianapolis, IN

    Description

    • Leadership and Team Management: 

    • Lead, mentor, and manage a team of Tier 3 engineers, fostering a collaborative and high-performance culture. 

    • Oversee the recruitment, training, and professional development of team members. 

    • Conduct regular performance reviews and provide constructive feedback. 

    • Infrastructure Management: 

    • Ensure the optimal performance, availability, and security of network, server, storage, and backup systems internally and for all our clients 

    • Develop and implement infrastructure strategies, policies, and procedures. 

    • Monitor and manage infrastructure capacity and performance, inventories, etc. 

    • Manage both internal and external (client) infrastructure environments fully 

    • Project Management: 

    • Lead and manage infrastructure projects from inception to completion, ensuring timely delivery and adherence to budget. 

    • Collaborate with cross-functional teams to define project requirements and objectives. 

    • Track project progress and provide regular updates to stakeholders. 

    • Ticket Escalation and Incident Management: 

    • Oversee the resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams. 

    • Ensure timely and effective incident response and resolution. 

    • Implement and maintain incident management processes and documentation. 

    • Continuous Improvement: 

    • Identify opportunities for process improvements and implement best practices. 

    • Stay current with industry trends and emerging technologies to drive innovation. 

    • Develop and maintain disaster recovery and business continuity plans. 



    Education: Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent work experience may be considered.

    Experience:

    • Minimum of 5+ years of experience in IT infrastructure management, with a focus on networks and system administration.
    • At least 2+ years of experience leading or managing teams of engineers or technicians.
    • Proven experience managing complex infrastructure projects, including budgeting and risk management.

    Technical Skills:

    • Strong understanding of networking protocols (TCP/IP, BGP, OSPF, etc.) and network security best practices.
    • Experience with cloud platforms (AWS, Azure, etc.), virtualization (VMware, Hyper-V), and storage solutions.
    • Proficient in network monitoring tools and troubleshooting complex network and systems issues.
    • Experience in IT service management (ITSM) and incident management (e.g., ITIL framework).

    Certifications: Relevant certifications (e.g., CCNP, CCIE, CISSP, PMP) are a plus.

    Key Competencies

    • Strong leadership and team management skills.
    • Excellent problem-solving abilities with attention to detail.
    • Ability to manage multiple projects and priorities in a fast-paced environment.
    • Strong communication skills, both written and verbal.
    • Ability to work collaboratively with technical and non-technical stakeholders.

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