*** 4 days a week on-site in Dallas, Texas ***
*** W2 Direct Hire Role ***
Overview
Our client is seeking a hands-on technology leader to oversee and evolve a growing technology environment that supports both business operations and customer-facing systems. This individual will be responsible for improving existing applications, driving technology modernization efforts, managing technical resources, and serving as a key advisor to executive leadership.
This is not a pure people-management or infrastructure leadership role. The ideal candidate will possess a strong software and systems background, understand how applications are built and integrated, and be comfortable leading technical discussions with developers, engineers, vendors, and business stakeholders.
What You'll Be Doing
- Assess, improve, and modernize an existing technology environment
- Provide leadership for software enhancements, integrations, automation projects, and operational improvements
- Oversee business-critical applications supporting CRM, billing, inventory, ticketing, and operational workflows
- Manage internal technical resources and offshore/remote contractors
- Coordinate with third-party partners for larger development and implementation efforts
- Drive system simplification, stability, and process improvement initiatives
- Support technology strategy while remaining close enough to understand technical design and development decisions
- Partner directly with executive leadership on technology priorities and long-term planning
What We're Looking For
Technical Background
- 10+ years of experience within software development, technology engineering, systems architecture, or related technology leadership roles
- Strong understanding of software applications, integrations, APIs, databases, and development processes
- Experience managing or leading application development and enhancement efforts
- Ability to engage credibly with engineers and developers on technical solutions
- Experience evaluating and improving existing platforms rather than building greenfield environments
Leadership Experience
- Experience managing technical teams and/or offshore development resources
- Proven ability to prioritize work, drive accountability, and deliver results through internal and external teams
- Comfortable operating in a player-coach capacity when needed
Desired Industry Experience
- Telecommunications, connectivity, infrastructure, utilities, logistics, or other operationally intensive industries preferred
- Experience supporting customer-facing platforms, service operations, or complex system integrations is highly desirable
Culture Fit
This organization values authenticity, accountability, and practical problem-solving.
Successful candidates will be:
- Humble and straightforward
- Comfortable saying "I don't know" when appropriate
- Realistic, pragmatic, and solutions-oriented
- Collaborative without needing to be the loudest person in the room
- Able to work effectively across executives, technical teams, and operational stakeholders
Candidates who rely on buzzwords, oversell their technical abilities, or struggle to operate in a hands-on environment are unlikely to be successful.
Work Environment
- Initially onsite five days per week to learn the business and build relationships
- Long-term flexibility for limited remote work (typically one day per week)
- Smart casual culture
- Highly collaborative environment with direct access to executive leadership