Director of Implementations

The ideal candidate will have a strong background in client management roles, excellent analytical skills, experience with leading projects, experience in business partnering throughout departments, and experience in developing KPIs, project plans, operational procedures & implementation -checklists-. Summary: The Director of Implementations will be a process and communication driven individual who manages all aspects of New Client and Program Implementations, to ensure they are on-boarded by expected dates and meeting management expectations and client contractual obligations.

Kforce has a client in Leawood, KS that is looking for a Director of Implementations. Summary: The Director of Implementations will be a process and communication driven individual who manages all aspects of New Client and Program Implementations, to ensure they are on-boarded by expected dates and meeting management expectations and client contractual obligations. The ideal candidate will have a strong background in client management roles, excellent analytical skills, experience with leading projects, experience in business partnering throughout departments, and experience in developing KPIs, project plans, operational procedures & implementation -checklists-. Duties:

• Project Planning and Execution: Define implementation goals, milestones, timelines, and success criteria that align with organizational objectives and client agreements
• Stakeholder Communication and Reporting: Lead clear internal and external communications, monitor project progress, and provide regular status updates to management teams, including key milestones, roadblocks, risks, and mitigation plans
• Client and Program Documentation: Develop clear business documentation that outlines the products, services, requirements, and contractual obligations associated with each client and program implementation
• Risk Management and Issue Resolution: Identify implementation risks, adjust schedules, targets, or resources as needs evolve, and implement mitigation strategies to keep projects on track
• Team Leadership and Collaboration: Manage direct and indirect contributors, delegate responsibilities based on project needs, foster cross-functional collaboration, and resolve conflicts to maintain productivity
• Process Development and Continuous Improvement: Create and maintain implementation procedures, checklists, templates, and other written tools for each type of client, program, and product implementation; Continuously evaluate and refine processes to improve future implementations

Requirements:

• Bachelor's degree preferred, or a minimum of 5-7 years of experience in a client management or onboarding role
• 7-10 years of experience in account management, client onboarding, and team management
• Strong analytical, problem-solving, and decision-making abilities, with the judgment to resolve complex implementation challenges
• Proficient with the full Microsoft software suite and related business tools; experience with Jira and Monday.com is preferred but not required
• Excellent communication and interpersonal skills, with a high level of integrity, attention to detail, and follow-through
• Demonstrated ability to lead teams, manage projects, coordinate priorities, and drive work forward across departments