$135,000–$160,000 Per Year
Acute Care, Administrative Management, Aviation Industry, Best Practices, Budgeting, Clean Technologies, Coaching, Commercial Real Estate, Content Management Systems (CMS), Contract Management, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Dietetics, Distribution Services, Driver's License, E Programming Language, Executive Relationships, Facilities Engineering, Finance, Financial Compliance, Financial Control, Financial Regulations, Food Quality, Food Services, Healthcare, Healthcare Administration, Homeland Security, Hospital, Incentive Programs, Industrial Relations, Leadership, Maintain Compliance, Mentoring, Military, Military Industry, Nutrition, Operational Improvement, Operational Support, Operations Management, Operations Processes, Performance Management, Problem Solving Skills, Project/Program Management, Proposal Development, Real Estate, Regulations, Regulatory Compliance, Regulatory Requirements, Retail, Sales, Service Delivery, Succession Planning, Team Player, Technical Delivery, Training Program, United States Military, Willing to Travel
Compensation: $135,000.00 - $160,000.00 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management
Position Summary
The Director of Healthcare Support Services provides senior‑level operational and financial leadership for ABM's Healthcare Food & Nutrition Services and Environmental Services (EVS) programs across a national portfolio of acute care and specialty hospital accounts. This role partners closely with Operations, Sales, and executive leadership to ensure consistent service delivery, regulatory compliance, financial performance, and strong client engagement across complex healthcare environments.
The Director serves as a trusted operational leader, supporting multi‑site teams, driving best practices, and ensuring high standards of service excellence for hospital clients. This position requires a hands‑on leadership approach, strong healthcare operations expertise, and the ability to operate effectively across geographically dispersed accounts while maintaining strong relationships with client executives and internal stakeholders.
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com
Qualifications:
Education & Experience
- Bachelor's degree in Healthcare Administration, Hospitality Management, Business, or a related field required.
- Extensive healthcare operations experience supporting Food & Nutrition Services and/or Environmental Services (EVS).
- Proven multi‑site leadership experience within acute care or complex healthcare environments.
- Demonstrated experience working in unionized settings.
- Strong knowledge of healthcare regulatory and accreditation requirements (e.g., Joint Commission, CMS, state health departments).
- Experience with healthcare contract services
Certifications (Preferred)
- Certified Food Service Professional (CFSP)
- Certified Healthcare Environmental Services Professional (CHESP)
- Registered Dietitian (RD) preferred when combined with strong operational leadership experience
Additional Requirements
- Ability to travel nationwide (up to 50-75%)
- Valid driver's license and acceptable driving record.
Key Responsibilities:
Operations & Service Delivery
- Provide senior‑level operational leadership for Healthcare Food & Nutrition Services and Environmental Services (EVS) across assigned hospital accounts.
- Ensure consistent execution of contracted services, operational standards, and healthcare regulatory requirements.
- Partner with regional and site leadership to support operational continuity and service excellence across complex healthcare environments.
- Support the implementation and standardization of programs related to food quality, patient experience, retail services, EVS quality outcomes, and operational efficiency.
- Identify opportunities to strengthen staffing models, workflows, and compliance practices to enhance overall performance.
Financial & Contract Management
- Demonstrate strong contract management and healthcare operations expertise.
- Drive financial performance across accounts, including labor management, expense control, and margin optimization.
- Support organic growth initiatives and value‑based performance goals.
- Participate in new account costing, proposal development, and transition planning as needed.
- Ensure adherence to financial controls, payroll accuracy, and contractual commitments.
People Leadership
- Lead and support a team of Operations Managers, Directors, Project Managers, and site leadership, with indirect oversight of large frontline teams.
- Provide effective leadership within unionized healthcare environments, including working knowledge of CBAs and labor relations practices.
- Coach, mentor, and develop leaders to build bench strength and support succession planning.
- Participate in talent selection, performance management, and leadership development initiatives.
Client Relations & Account Retention
- Build and maintain strong relationships with hospital executives, clinical leadership, and key client stakeholders.
- Serve as a senior escalation point for complex operational or service concerns.
- Support account retention efforts through visible leadership presence, service consistency, and collaborative problem‑solving.
- Represent ABM as a trusted healthcare services partner with deep operational knowledge.
Project Management & Transitions
- Support account start‑ups, service transitions, and operational enhancement initiatives across Food, Nutrition, and EVS programs.
- Oversee implementation of new service models, technologies, and operational processes.
- Coordinate with internal partners including HR, Finance, Facilities, and external vendors.
- Support project timelines, staffing models, and transition budgets as required.
- Contribute to capital planning related to equipment needs and operational improvements.
Key Responsibilities:
Operations & Service Delivery
- Provide senior‑level operational leadership for Healthcare Food & Nutrition Services and Environmental Services (EVS) across assigned hospital accounts.
- Ensure consistent execution of contracted services, operational standards, and healthcare regulatory requirements.
- Partner with regional and site leadership to support operational continuity and service excellence across complex healthcare environments.
- Support the implementation and standardization of programs related to food quality, patient experience, retail services, EVS quality outcomes, and operational efficiency.
- Identify opportunities to strengthen staffing models, workflows, and compliance practices to enhance overall performance.
Financial & Contract Management
- Demonstrate strong contract management and healthcare operations expertise.
- Drive financial performance across accounts, including labor management, expense control, and margin optimization.
- Support organic growth initiatives and value‑based performance goals.
- Participate in new account costing, proposal development, and transition planning as needed.
- Ensure adherence to financial controls, payroll accuracy, and contractual commitments.
People Leadership
- Lead and support a team of Operations Managers, Directors, Project Managers, and site leadership, with indirect oversight of large frontline teams.
- Provide effective leadership within unionized healthcare environments, including working knowledge of CBAs and labor relations practices.
- Coach, mentor, and develop leaders to build bench strength and support succession planning.
- Participate in talent selection, performance management, and leadership development initiatives.
Client Relations & Account Retention
- Build and maintain strong relationships with hospital executives, clinical leadership, and key client stakeholders.
- Serve as a senior escalation point for complex operational or service concerns.
- Support account retention efforts through visible leadership presence, service consistency, and collaborative problem‑solving.
- Represent ABM as a trusted healthcare services partner with deep operational knowledge.
Project Management & Transitions
- Support account start‑ups, service transitions, and operational enhancement initiatives across Food, Nutrition, and EVS programs.
- Oversee implementation of new service models, technologies, and operational processes.
- Coordinate with internal partners including HR, Finance, Facilities, and external vendors.
- Support project timelines, staffing models, and transition budgets as required.
- Contribute to capital planning related to equipment needs and operational improvements.
A
ABM Industries Inc
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)