Director of Guest Services (Department Head)

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE.

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here's why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

Discover endless career opportunities with us at Elara, a Hilton Grand Vacations resort, where every day feels like a vacation! Elara offers a premier resort atmosphere with 1,200 guest rooms & suites (studio to 4-bedroom configurations) and world-class amenities. As part of our dedicated team, you'll have the opportunity to delivery unparalleled hospitality experiences in the heart of the entertainment capital of the world.

As a Director of Guest Services, you would be responsible in driving company success through performing the following tasks to the highest standards for both Elara HGV and Elara, a Hilton Club. Elara, a Hilton Club opened last November, is located on the top 4 floors of the resort and contains 90 units (studio, 1- & 2-bedroom units, 19 of which feature outdoor balconies to take is the amazing views of the Las Vegas Strip and surrounding area.

• Manages the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided. Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner. Reports any unresolved problems to the General Manager. Manages and accounts for the accurate collection of monies due to the property. Manages night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards. Ensures the provision of special services to owners and guests.
• Manages personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition. Maintains a positive cooperative work environment between staff and management. Helps develop management talent by acting as a mentor for direct reports. Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards. Monitors payroll hours and reports. Attends management meetings and conducts departmental meetings.
• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. Serves as liaison with the rental and sales departments. Assists with owner and guest activities and recreation as required by management. Manages key control procedures. May be required to do other duties and special projects as assigned by the general manager.

Qualifications - External

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma
• Minimum 3 years of Managerial experience

Minimum five years direct front desk or front office operations experience in a hospitality environment of which two to three years in a supervisory capacity

Prior cash handling and computer experience required.

Previous experience in a high volume hotel setting

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor's Degree
• Prior management experience
• Timeshare industry experience

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's ''America's Greatest Workplaces for Parents & Families.'' Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What will I be doing?

As a Director of Guest Services, you would be responsible in driving company success through performing the following tasks to the highest standards for both Elara HGV and Elara, a Hilton Club. Elara, a Hilton Club opened last November, is located on the top 4 floors of the resort and contains 90 units (studio, 1- & 2-bedroom units, 19 of which feature outdoor balconies to take is the amazing views of the Las Vegas Strip and surrounding area.

• Manages the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided. Coordinates and determines the resolution of problems arising from owner/guest concerns with an unwavering dedication to satisfying every guest/owner. Reports any unresolved problems to the General Manager. Manages and accounts for the accurate collection of monies due to the property. Manages night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards. Ensures the provision of special services to owners and guests.
• Manages personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition. Maintains a positive cooperative work environment between staff and management. Helps develop management talent by acting as a mentor for direct reports. Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards. Monitors payroll hours and reports. Attends management meetings and conducts departmental meetings.
• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. Serves as liaison with the rental and sales departments. Assists with owner and guest activities and recreation as required by management. Manages key control procedures. May be required to do other duties and special projects as assigned by the general manager.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma
• Minimum 3 years of Managerial experience
• Minimum five years direct front desk or front office operations experience in a hospitality environment of which two to three years in a supervisory capacity
• Prior cash handling and computer experience required.
• Previous experience in a high volume hotel setting

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor's Degree
• Prior management experience
• Timeshare industry experience

HGV was awarded four out of five stars for encouraging a culture of work-life balance and family-friendly benefits, and is one of Newsweek's ''America's Greatest Workplaces for Parents & Families.'' Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.