Position Summary
- We are seeking a proactive, entrepreneurial-minded Director of Freight Forwarding / Branch
- General Manager to lead and grow our freight forwarding operations. This is a high-impact
- leadership role where you will oversee all aspects of the business, including sales, marketing, operations, customer service, P&L management, and employee development. As we continue to expand our U.S. footprint, we are looking for a self-starter who can drive business development efforts, build strategic partnerships, and scale both revenue and service capability. This role is ideal for a candidate who thrives in a growth-stage environment, is not afraid to get hands-on, and is comfortable making strategic decisions while leading by example. Fluency in Korean and English is required to communicate effectively with headquarters, partners, and clients.
Key Responsibilities
- Business Development & Growth- Proactively identify and pursue new business opportunities in freight forwarding and logistics.- Develop and maintain strong relationships with key customers and partners.- Represent the company externally to grow brand presence and regional influence.- Launch and execute initiatives to penetrate new markets and drive consistent revenue growth.
- Strategic Leadership & P&L Ownership- Own and manage the branchs full Profit & Loss (P&L) accountability.- Set short- and long-term goals for sales and operational performance.- Lead budget planning, forecasting, and KPI tracking.
- Freight Forwarding Operations- Oversee air, ocean, import/export, and domestic freight operations.- Ensure service excellence, compliance, and continuous process improvement.- Lead vendor and carrier negotiations and manage service-level agreements (SLAs).
- Team Leadership & HR Management- Hire, train, and mentor staff across operations, sales, and support.- Drive a high-performance culture by setting clear expectations and leading by example.
- Handle performance reviews, disciplinary actions, and ongoing professional
- development.
- Customer Experience & Communication- Foster a customer-first culture and ensure seamless handling of escalations and service delivery.- Establish proactive communication protocols with internal teams and external clients.- Maintain transparency and responsiveness across all departments.
- Contract, Vendor & Compliance Management- Oversee contract administration, rate filings, and legal documentation with clients and vendors.- Ensure compliance with all local, federal, and international trade regulations.- Serve as the key contact for regulatory bodies and service partners.
Qualifications- Minimum 710 years of freight forwarding or logistics experience, with at least 3 years in a senior leadership role.- Proven ability to build new business and grow existing accounts.- Strong understanding of freight operations, customs compliance, and international logistics.- Full P&L management experience.- Bilingual in Korean and English (spoken and written)
Required.- Excellent leadership, negotiation, and client relationship management skills.- Proficiency with logistics systems (e.g., Cargowise, SAP, etc.) and Microsoft Office.- Bachelors degree in Business, Logistics, Supply Chain, or related field (MBA is a plus).
Key Traits- Proactive and Strategic Thinker- Entrepreneurial and Revenue-Driven- Confident Decision Maker- Strong Leadership and Team Management- Bilingual Communicator (Korean/English)- Results-Oriented with High Accountability
Work Conditions- Salary: $85,000$105,000 (based on experience)- Employment Type: Full-Time, On-Site- Location: Compton, CA- Work Hours: MondayFriday, 8:00 AM 5:00 PM
Company Benefits- Health, Dental, Vision Insurance 100% coverage for you and your family- Paid Time Off- 401(K) with Company Match- Free Daily Lunch Catering- Annual Performance-Based Incentives- Certification Recognition Program- Fitness Center Membership Subsidy Program