Summary
Director of Excellence
As our team expands, our services evolve, and our community partnerships grow stronger, we are seeking an exceptional “Empire Multiplier” to join us as our next Director of Operations.
This strategic, forward-thinking leader will translate the company’s vision into clear action plans, scalable systems, and efficient workflows that promote sustainable growth and operational excellence. Beyond overseeing daily operations, the Director of Operations will create the structure, coordination, and accountability necessary for our team to perform at its best.
As a vital member of the leadership team, this role will equip and empower team owners to advance our mission, strengthen execution, and deliver on the company’s strategic priorities.
Responsibilities
- Develop and implement systems for sellers, buyers, lead generation, contact database management, social/tech media and back-office support. Ensure that all systems and processes run efficiently for the team.
- Maintain daily operations/workflow and implementing existing and new policies.
- Responsible for maintaining all financial systems. This includes maintaining the books, paying the bills, handling payroll, assuring the collection of commissions, maintaining budget, generating financing reports and keeping track of the team’s production. Responsible for the accuracy and timeliness of all financial information.
- Oversee all correspondences between the team leader, supportive staff and team members. Keep the lead agent informed regarding any problems or issues that need to be handled
- Track the whole team and individual team member’s activities & KPIs. Review 4 conversations with lead agents weekly.
- Responsible for hiring, training, consulting, and holding accountable all additional administrative team members.
- Create WOW experiences for clients and team members.
- Responsible for execution of the team owner’s vision
Qualifications
You are an organized, methodical and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work and your ability to serve others. You are an empire protector focused on protecting the time and financial resources of top producers.
- Humble, Hungry & Smart
- Growth & Goal focused - Highly competitive
- An assertive, take-charge attitude
- Persistent, Gritty, strong follow-up skills
- Able to Flex and Adapt quickly
- Proven experience as Director of Operations or equivalent position
- Excellent organizational and leadership abilities
- Strong knowledge of data analysis and Key Performance/Operation Indicators
- Exceptional organizational and project management abilities
- Strong attention to detail
- Strong knowledge in Technology and Social Platforms
- Outstanding communication and people skills
- Service-based attitude
- Team Player
- In depth knowledge of diverse business functions and principles (Sales, Real Estate Sales, Customer Service etc.)
About-our-team
tongg+partners is an organization that continually strives to build careers worth having, businesses worth owning, lives worth living, experiences worth giving, and legacies worth leaving. We are the #1 Team in Keller Williams Honolulu, a 5 year Awardee for Top 100 Realtors out of 6,000 Real Estate Agents across Hawaii, and are a part of Gary Keller’s Exclusive Top 100 Agent Mastermind group out of 16,000 Real Estate Agents in Keller Williams Nationwide. Since opening tongg+partners in 2014 our team has served over 1200 families with their real estate transactions.