Director of Enterprise Portfolio Management

Milan Laser Hair Removal is looking for a Director of Enterprise Portfolio Management to join our growing team.

At Milan Laser Hair Removal, we're not just transforming skin-we're transforming confidence. As the nation's largest laser hair removal provider, we're built on a culture of excellence, innovation, and delivering a world-class experience for both our clients and our team.

Job Summary

Milan's Director of Enterprise Portfolio Management will lead our enterprise portfolio management function by building the systems, processes, and governance needed to effectively plan, prioritize, resource, and execute enterprise initiatives. This role will strengthen organizational capacity planning, portfolio visibility, and accountability to support informed executive decisions and consistent execution across departments.The Director of Enterprise Portfolio Management will lead the Operations project management team and advance enterprise portfolio management capabilities across the organization.

Role Responsibilities

Portfolio Systems & Infrastructure: Design, build, and maintain enterprise portfolio management systems, including Smartsheet architecture, workflows, automations, dashboards, and reporting. Develop scalable solutions that connect project intake, prioritization, capacity planning, execution, and performance measurement. Partner across departments to integrate systems, improve data integrity, and enhance operational efficiency.

Enterprise Governance, Capacity & Resource Planning: Establish and maintain enterprise governance processes for project intake, prioritization, decision-making, escalation, and accountability. Design and implement capacity and resource planning methodologies that provide visibility into organizational bandwidth, resource availability, project demands, and competing priorities. Partner with department and executive leaders to forecast resource needs, identify constraints, recommend resource allocation and project sequencing adjustments, and align annual enterprise planning with organizational capacity.

Portfolio Execution & Accountability: Oversee the enterprise project portfolio, monitoring progress, milestones, risks, dependencies, and execution outcomes. Establish portfolio reporting and performance measures that provide leadership with actionable insights and recommendations. Lead Steering Committee reviews, decision tracking, escalations, and follow-through. Provide oversight of department-led initiatives and hands-on problem-solving support for complex enterprise projects to remove barriers and ensure successful execution.

Project Management Leadership & Cross-Functional Influence: Lead, coach, and develop the project management team by establishing performance expectations, workload accountability, and professional development priorities. Oversee project management standards and execution practices to support consistent delivery. Partner with executive and department leaders to strengthen planning, project management capabilities, and organizational accountability.

Other Duties: Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives

Qualifications

• Bachelor's degree in business administration, information systems, project management, or a related field required.
• Ten years of progressive experience in project management, portfolio management, enterprise operations, or related disciplines required.
• Five years of people leadership experience with demonstrated success coaching, developing, and leading teams required.
• Demonstrated experience designing and implementing enterprise portfolio management frameworks, including capacity and resource planning, cross-functional prioritization, project sequencing, and portfolio governance required.
• Hands-on Smartsheet expertise, including designing, building, and administering portfolio-level sheets, workflows, automations, reports, and dashboards preferred.
• Strong technical aptitude with experience designing, implementing, and optimizing scalable systems, workflows, and automations required.
• Experience leading complex, cross-functional initiatives and partnering with senior and executive leadership required.
• Strong business acumen, analytical thinking, problem-solving skills, and ability to translate complex information into actionable recommendations required.
• Strong communication skills with the ability to influence cross-functional stakeholders and executive leaders required.
• Experience leading or supporting an enterprise-level PMO strongly preferred; IT PMO experience beneficial when combined with cross-functional enterprise portfolio management.
• Experience supporting portfolio management within a multi-site healthcare, retail, or service organization preferred.
• Project Management Professional (PMP) or comparable project, program, or portfolio management certification preferred.

What Sets You Apart

• You connect big-picture strategy with practical execution.
• You coach and empower teams to succeed.
• You bring clarity to complex priorities without unnecessary process.
• You influence leaders and build cross-functional alignment.
• You are strategic and willing to jump in to solve problems.
• You look for better ways to work through systems and technology.

Why You'll Love Working Here

• Be part of a fast-growing, nationally recognized brand.
• Work closely with senior and executive leadership.
• Lead a team central to Milan's growth and success.
• Make a direct impact on strategic initiatives and organizational effectiveness.
• Join a collaborative culture that values ownership, continuous improvement, and new ideas.

Benefits

• Medical, dental, vision, disability and life insurance within 30 days
• Unlimited PTO - work with your manager and take time as needed
• 6 Paid holidays
• $50 cellphone stipend paid out monthly
• 401k retirement plan with vested 4% employer match after 90 days
• Career advancement opportunities + Culture/environment
• Employees and their spouse or legal partner receive free laser hair removal services

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer

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