Director of E-commerce

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

POSITION SUMMARY:

We are looking for an innovative, strategic and fun Director of E-commerce to lead our successful and growing E-books and E-commerce teams. Ensuring both departments day-to-day goals are met along with strategic growth goals. Along with growing your interpersonal skills by collaborating with retail/agency leadership to develop strategy and drive performance in all E-business units.  We offer a competitive salary and bonus plan.

Duties include but are not limited to:

• Ensure world class customer service practices are in place including meeting shipping deadlines and that customer inquiries and complaints are addressed in a timely manner.
• Conduct ongoing evaluation of E-business operating practices to maximize efficiency and growth in support of Goodwill’s Mission. Create a culture of continuous improvement with E-commerce teams.
• Hire, train, evaluate, coach, and support the development of all E-commerce and E-books management and employees.
• Prepare yearly budgets and review monthly financial statements for accuracy and adjustments.
• Collaborate and provide training to retail store teams to maximize their E-Commerce and E-Book performance.

Travel Required: Yes, travel between Goodwill locations will be required. 

Schedule: Monday - Friday (7:00am - 7:00pm) Start and end times may flex. Schedule can vary depending on department need. 

External Hiring Range: $80,000-$85,000

QUALIFICATIONS:

• High School Diploma or EquivalentAND6 years' of experience in retail store or e-commerce required. OR
• Associates' DegreeAND4 years' of experience in retail store or e-commerce required. OR
• Bachelors' Degree AND2 years' of experience in retail store or e-commerce required.
• Experience utilizing web-based sites to merchandise and sell product.
• Store management experience highly preferred.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH)
• Must have a valid driver’s license and reliable transportation.