Director of Dining Services

Director of Dining Services - Parkhurst Dining

Are you looking for a values-driven environment with opportunities to learn and grow? Do you want to join a fun, supportive team where you can build lifelong relationships? At Parkhurst Dining, a brand of Eat’n Park Hospitality Group, we’ve been creating smiles since 1949—one guest, one meal, and one team member at a time. Now we’re searching for a Director of Dining Services to join our team!

Eat'n Park Hospitality Group represents a diverse family of brands that span more than a dozen states across more than 150 locations and with nearly 10,000 team members. We are a family-owned and operated company with deep roots that inspire our future. Our enduring commitment to our Core Values and our shared purpose, “to Create a Smile,” guide and fuel our growth as a group and as individuals.

JOB SUMMARY

The director of dining services is the leader of the department in an account below $1.5M dollars in annual managed volume. They are the top owner of the Client for their assigned Unit. This is the senior leader of the Unit who is responsible for planning, organizing, directing, and overseeing all activities and systems of a client. The director of dining services ensures that Parkhurst standards of quality, service, and cleanliness are being met. This individual is responsible for budget development and compliance, revenue innovation, sanitation, safety, regulatory compliance, menu development, preparation and service of food, and department staffing. This leader functions as the key liaison with the Client and is expected to make changes as needed to improve services, increase efficiency, manage costs, and meet client requirements. This position monitors the dining operations to ensure exceptional culinary experiences for customers, clients, and guests. The director of dining services is responsible for developing, coaching, and inspiring the management team to achieve department goals. This role also owns hourly recruiting and retention for their Unit and partners with their DM on management staffing and retention.

ESSENTIAL FUNCTIONS

Client, Customer, and Guest Relations:

• Proactively addresses client and customer needs to enhance satisfaction and retention; responds to needs in a timely manner.
• Develops meaningful relationship with primary client contact and other key client personnel.
• Supports Parkhurst to client and keeps client informed on unit and Parkhurst activities/accomplishments.
• Frequently visits all service areas to assess customer and client satisfaction.
• Models the Smile Plus hospitality imperatives.

Financial Results:

• Develops budgets for operations and capital equipment needs; works within budget to meet goals.
• Meets sales goals and continually looks for opportunities for revenue enhancements.
• Understands contract and ensures both client and company are in compliance with contract terms.
• Reviews financial data and makes appropriate operational adjustments in a timely manner.

Qualifications:

• Seven years of professional experience with three or more years of experience in a leadership position in food service management, preferably within the higher education and/or business dining environment.
• Bachelor’s or Associate’s Degree in Culinary, Hospitality Management, Business, or related field.
• Comprehensive knowledge of food service systems and administration.
• Proven ability to develop team members and promote from within.
• Excellent interpersonal, communication and leadership skills.
• Proficient in Microsoft software programs.
• Advanced skills in math and financial management such as budgeting, labor and food cost controls are essential.

Benefits:

• FREE meal during your shift.
• 20% discount on any food purchase at Eat’n Park, Hello Bistro, The Porch, and Parkhurst Dining.
• Paid time off.
• Access to continuous development with Smile Universe.
• Eligibility for 401k, vision, dental, and medical plans.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Eat’n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.