About 3E Partners
3E Partners helps Iowa school districts and employers take control of their health-plan costs. We design custom, self-funded health plans that flatten the cost curve. We're growing fast and building a team that holds itself to one standard: Operational Excellence.
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The Role
We're hiring a Director of Customer Success & Plan Management to own how we care for clients after implementation, making sure every plan keeps working, costs stay controlled, and members are well served. You'll be both the leader of our client-success team and the technical brain behind our plans.
What You'll Do
- Lead and coach the client-success / service team.
- Own each client's health plan year-round reviews, renewals, and solving problems before they grow.
- Keep plan costs in check and prove the results to clients at every renewal.
- Serve as the plan-design expert who architects and refines plans and arms the sales team to win and keep clients.
- Build simple, repeatable processes so every client gets the same excellent experience
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Plan-Design Expertise (core to this role)
- Command of every funding model: fully-insured, level-funded / partially self-funded, and self-funded.
- Fluency in the moving parts, such as TPAs, PBMs / pharmacy, provider networks / reference-based pricing (RBP), and stop-loss / reinsurance.
- Ability to architect a makeover plan that creates sustainability.
What We're Looking For
- Passion for the mission and a drive to be the best in the world at this; not just good.
- Experience in employee benefits or self-funded health plans (or strong, transferable healthcare / insurance operations experience).
- Proven people leadership you've built, coached, and held a team accountable.
- Organized and data-driven; comfortable with claims data, reporting, and building process.
- A confident communicator who can present to leaders, boards, and prospects.
A mission that protects district and employer budgets, a fast-growing firm, and a team that holds itself to Operational Excellence. If you this seems and sounds like you, apply now.