Director of Customer Success

Founded nearly a decade ago and based in Denver, with a growing national footprint, we are a technology-enabled storage solutions provider helping enterprise organizations centralize and manage storage assets across the country. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

Hybrid in office three days a week

This Jobot Job is hosted by: Kelly Breen
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Salary: $120,000 - $150,000 per year

A bit about us:

Founded nearly a decade ago and based in Denver, with a growing national footprint, we are a technology-enabled storage solutions provider helping enterprise organizations centralize and manage storage assets across the country. Powered by proprietary technology, we streamline the administrative complexity of managing distributed storage portfolios, creating efficiencies across operations, procurement, and sales teams. We are a high-growth, private equity-backed organization building a scalable enterprise sales engine.

Why join us?

• Competitive Compensation: $120,000–$150,000 base + discretionary bonus
• Full Benefits: Medical, dental, vision, 401K with a match, and unlimited PTO
• Hybrid Flexibility: 2–3 days per week in Denver office
• Strong Leadership Exposure: Direct partnership with CEO
• Growth Trajectory: Join during scaling phase with significant upside

Job Details

Job Details:

We are looking for a dynamic Director of Customer Success to join the team in the Manufacturing industry. This position is a pivotal role in our organization, where you will be responsible for leading a team, meeting quotas, upselling, and contract renewals. You will be the driving force behind our customer success strategy, ensuring that we deliver a world-class customer experience that sets us apart from our competitors.

Responsibilities:

1. Lead and develop a high-performing team of customer success professionals to drive customer satisfaction, retention, and growth.
2. Establish and oversee the customer success team's quota, ensuring that targets are met or exceeded.
3. Develop and implement strategies for upselling and cross-selling our products and services to our existing customers.
4. Manage the contract renewal process, ensuring that renewals are completed in a timely manner and that customers are satisfied with the terms.
5. Work closely with other departments, such as sales, to ensure a seamless customer experience.
6. Monitor and report on customer health, identifying any potential issues and working proactively to resolve them.
7. Develop a deep understanding of our products and services to be able to provide expert advice and guidance to our customers.
8. Foster strong relationships with our customers, acting as their advocate within our organization and ensuring that their needs are met.
9. Continually assess and improve our customer success processes and strategies to ensure that we are delivering the best possible service to our customers.

Qualifications:

1. A minimum of 5 years of experience in a customer success leadership role, preferably within the manufacturing industry.
2. Proven experience in meeting or exceeding quotas.
3. Demonstrated ability to upsell and cross-sell products and services.
4. Experience in managing the contract renewal process.
5. Strong leadership skills, with a proven ability to lead and develop a high-performing team.
6. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
7. Strong problem-solving skills, with the ability to proactively identify and resolve issues.
8. A deep understanding of the manufacturing industry and the challenges and opportunities it presents.
9. A customer-focused mindset, with a passion for delivering exceptional customer service.

If you have a passion for customer success and a drive to make a difference, we would love to hear from you. Apply today to join our team and help us take our customer success to the next level.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

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