| Location | NY (Remote) |
| Salary | $130,000–$150,000 Per Year |
Director of Customer Onboarding
Location: Remote
Employment Type: Exempt, Full-Time, Benefit Eligible
Compensation Range: $130,000 - $150,000 annually
Travel: Moderate to extensive travel (approximately 35%+)
About the Role
We are seeking an experienced Director of Customer Onboarding to lead the successful onboarding and implementation of approximately 10 customer programs on an ongoing basis. This is a hands-on, individual contributor leadership role focused on delivering exceptional customer experiences, accelerating time-to-implement (TTI), and ensuring programs launch on or ahead of target start dates.
This role partners closely with cross-functional, matrixed teams to drive collaboration, proactively manage risk, and continuously improve onboarding processes. The ideal candidate brings strong customer-facing leadership, operational rigor, and a passion for building long-term client relationships.
Key Responsibilities
Lead day-to-day onboarding and implementation activities for assigned customer programs
Serve as the primary customer point of contact throughout the onboarding lifecycle
Clearly articulate and reinforce the organization's value proposition during implementation
Collaborate with cross-functional partners to reduce Time to Implement (TTI) and improve customer satisfaction
Identify, manage, and escalate implementation risks and issues as needed
Lead contract discussions and maintain strong customer relationships through clear communication
Drive onboarding process improvements and adherence to best practices
Provide weekly program status updates to senior leadership
Ensure smooth transition of customers from onboarding to steady-state operations before and after Go-Live
Track, evaluate, and report on key performance indicators (KPIs) related to onboarding efficiency and customer satisfaction
Act as a trusted advisor for client concerns, feedback, and long-term partnership development
Required Qualifications
3+ years of experience leading complex customer onboarding, implementation, or client delivery initiatives
Proven success managing customer relationships in a fast-paced, matrixed environment
Strong strategic thinking skills with the ability to operate independently
Excellent communication, presentation, and negotiation skills
Experience with process improvement, risk management, and operational execution
Bachelor's degree in Business, Healthcare Administration, or a related field
Preferred Qualifications
Master's degree in a related discipline
Experience in healthcare, medical services, or physician practice management
Obstetrical or clinical operations experience
Knowledge of healthcare regulations and medical terminology
Advanced proficiency in Microsoft Word, Excel, and PowerPoint
Why Join Ob Hospitalist Group?
Join the forefront of womens healthcare with OB Hospitalist Group (OBHG), the nation's largest and only dedicated provider of customized obstetric hospitalist programs. Celebrating over 19 years of pioneering excellence, OBHG has transformed the landscape of maternal health. Our mission-driven company offers a unique opportunity to elevate the standard of womens healthcare, providing 24/7 real-time triage and hospital-based obstetric coverage across the United States. If you are driven to join a team that makes a real difference in the lives of women and newborns and thrive in a collaborative environment that fosters innovation and excellence, OBHG is your next career destination!
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