Director of Compliance and Quality Assurance

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Position Overview

The Massachusetts Supplier Diversity Office (SDO), within the Executive Office for Administration and Finance, promotes diversity, equity, and inclusion in state contracting in Commonwealth contracting. The SDO seeks a detail-oriented professional to serve as Director of Compliance and Quality Assurance.

The Supplier Diversity Office's Compliance and Quality Assurance Unit (SDO Compliance) ensures the integrity of the agency's programming. Pursuant to Executive Order 599, SDO Compliance establishes and implements policies and procedures associated with compliance reviews of:

• SDO certified businesses and related processes;
• Accuracy of Commonwealth Contractors'' supplier diversity reporting; and
• Commonwealth Agencies participating in SDO programs.

Under the Director's leadership, the team conducts compliance data reviews to monitor diverse business certification recipients for signs of fraudulent information and firms that may have misrepresented their status to the SDO.

SDO Compliance conducts specific reviews of Commonwealth prime (such as statewide and departmental contract) vendor supplier diversity spend reporting, ensuring that our partner (or Tier 2) spending is reported correctly in our Annual Report. Furthermore, SDO Compliance provides regular review of Executive Agency performance against the Commonwealth's supplier diversity benchmarks. Through these reviews, agencies or secretariats that are struggling receive tailored reporting and support to improve their performance.

Additionally, SDO Compliance provides vital quality assurance support to the SDO Analytics team. This support ensures data sets used to produce our Annual Report every Fiscal Year are accurate and generated by repeatable processes that are documented. The Team is working to improve these processes and enhance our documentation even further this Fiscal Year.

The Director serves as a strategic program leader within SDO, reporting directly to the Agency''s General Counsel.

Primary Responsibilities

• Manages and leads the SDO Compliance & Quality Assurance Team, assigning work, answering their questions, and providing support to the team.
• Oversee the SDO Compliance Team's monitoring of diverse and small business certification requirements, compliance with prime contractor supplier diversity commitments on goods and services contracts, and agency benchmark progress. May also support reviews of certain construction and design contracts.
• Provides guidance information, and technical assistance to the SDO and other agency staff, contractors, and certified businesses on compliance matters related to agency benchmarks, contract specifications, and commitments, and certification requirements.
• Investigates and analyzes compliance issues/data to identify successes as well as problems, and recommend enforcement and corrective actions, training, resources as needed.
• Reports on compliance findings to SDO Leadership and to agencies.
• Monitor and reconcile compliance data in consultation with the Director of SDO Systems and Data Analytics, their team, and Compliance Team members.

Preferred Qualifications

• Experience working in state or other public-sector organizations, particularly experience with the Commonwealth's supplier diversity, affirmative marketing, or other diverse contract programs.
• Experience overseeing compliance and oversight management programs.
• Experience working with Commonwealth systems, including COMMBUYS, MMARS/Mosaic and/or the VRM. Familiarity with the Commonwealth of MA''s principles and practices of compliance, procurement, contracting, grants, and regulations.
• Leadership and direct supervisory experience, especially related to program design and implementation demonstrating compliance acumen; confidence, and experience with personnel matters.
• Demonstrated ability to communicate effectively with senior leaders, present compliance findings clearly, navigate sensitive personnel matters, and provide sound guidance on complex compliance issues.
• Record of managing a team of compliance staff; engaging and developing staff and delegating work assignments and reviewing and evaluating performance.
• Skilled in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve objectives and resolve problems.

Core competencies

• Demonstrates a commitment to supplier diversity, equitable public service, and responsive service to internal and external stakeholders.
• Anticipates program needs, identifies potential issues, and develops practical solutions.
• Effectively organizes and prioritizes multiple projects, deadlines, and competing responsibilities.
• Works effectively both independently and collaboratively across teams.
• Communicates complex compliance requirements and findings clearly to a range of audiences.
• Adapts to and effectively uses new technology and digital tools.
• Exercises sound judgment and discretion when handling sensitive or confidential information.

Position Details

• Hybrid work environment.
• May be eligible for a flexible or compressed schedule.

Important Application Instructions*

Please carefully follow the instructions below when uploading your resume and cover letter. Due to the way the application system processes attachments, your documents may not be received by the SDO unless these steps are completed.

To ensure that we receive your application materials, please follow each of the steps below:

How to upload your resume & cover letter during the application process:

Interested candidates should submit both a resume and cover letter outlining their relevant experience and interest in the position through MassCareers.

When uploading your documents, you must:

• "Choose File" under File Attachments.
• Enter "Comments about the file" - this is the file name (ex: Your Name - Resume).
• Check the Relevant Files box for both your resume and cover letter. Attachments that are not marked as "Relevant Files" will not be included with your application.
• Check the Resume box for your resume document.

Please do not contact the SDO via phone, email or social media to inquire about the status of your application. If you need any support with submitting your application, please refer to MassCareers Resources/ Mass.gov.

Commitment to Diversity, Equity, and Inclusion:

The Supplier Diversity Office (SDO) is committed to advancing diversity, equity, and inclusion as essential to our mission and to our success serving the Commonwealth''s diverse and small businesses. We value an inclusive workplace where every employee is respected, empowered to contribute, and encouraged to bring their unique skills and ideas to our work. We encourage candidates from all backgrounds and communities to apply and join us in building a workforce that reflects the diversity of those we serve while advancing equitable opportunities across the Commonwealth.

'',''!*!

Position Overview

The Massachusetts Supplier Diversity Office (SDO), within the Executive Office for Administration and Finance, promotes diversity, equity, and inclusion in state contracting in Commonwealth contracting. The SDO seeks a detail-oriented professional to serve as Director of Compliance and Quality Assurance.

The Supplier Diversity Office's Compliance and Quality Assurance Unit (SDO Compliance) ensures the integrity of the agency's programming. Pursuant to Executive Order 599, SDO Compliance establishes and implements policies and procedures associated with compliance reviews of:

• SDO certified businesses and related processes;
• Accuracy of Commonwealth Contractors'' supplier diversity reporting; and
• Commonwealth Agencies participating in SDO programs.

Under the Director's leadership, the team conducts compliance data reviews to monitor diverse business certification recipients for signs of fraudulent information and firms that may have misrepresented their status to the SDO.

SDO Compliance conducts specific reviews of Commonwealth prime (such as statewide and departmental contract) vendor supplier diversity spend reporting, ensuring that our partner (or Tier 2) spending is reported correctly in our Annual Report. Furthermore, SDO Compliance provides regular review of Executive Agency performance against the Commonwealth's supplier diversity benchmarks. Through these reviews, agencies or secretariats that are struggling receive tailored reporting and support to improve their performance.

Additionally, SDO Compliance provides vital quality assurance support to the SDO Analytics team. This support ensures data sets used to produce our Annual Report every Fiscal Year are accurate and generated by repeatable processes that are documented. The Team is working to improve these processes and enhance our documentation even further this Fiscal Year.

The Director serves as a strategic program leader within SDO, reporting directly to the Agency''s General Counsel.

Primary Responsibilities

• Manages and leads the SDO Compliance & Quality Assurance Team, assigning work, answering their questions, and providing support to the team.
• Oversee the SDO Compliance Team's monitoring of diverse and small business certification requirements, compliance with prime contractor supplier diversity commitments on goods and services contracts, and agency benchmark progress. May also support reviews of certain construction and design contracts.
• Provides guidance information, and technical assistance to the SDO and other agency staff, contractors, and certified businesses on compliance matters related to agency benchmarks, contract specifications, and commitments, and certification requirements.
• Investigates and analyzes compliance issues/data to identify successes as well as problems, and recommend enforcement and corrective actions, training, resources as needed.
• Reports on compliance findings to SDO Leadership and to agencies.
• Monitor and reconcile compliance data in consultation with the Director of SDO Systems and Data Analytics, their team, and Compliance Team members.

Preferred Qualifications

• Experience working in state or other public-sector organizations, particularly experience with the Commonwealth's supplier diversity, affirmative marketing, or other diverse contract programs.
• Experience overseeing compliance and oversight management programs.
• Experience working with Commonwealth systems, including COMMBUYS, MMARS/Mosaic and/or the VRM. Familiarity with the Commonwealth of MA''s principles and practices of compliance, procurement, contracting, grants, and regulations.
• Leadership and direct supervisory experience, especially related to program design and implementation demonstrating compliance acumen; confidence, and experience with personnel matters.
• Demonstrated ability to communicate effectively with senior leaders, present compliance findings clearly, navigate sensitive personnel matters, and provide sound guidance on complex compliance issues.
• Record of managing a team of compliance staff; engaging and developing staff and delegating work assignments and reviewing and evaluating performance.
• Skilled in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve objectives and resolve problems.

Core competencies

• Demonstrates a commitment to supplier diversity, equitable public service, and responsive service to internal and external stakeholders.
• Anticipates program needs, identifies potential issues, and develops practical solutions.
• Effectively organizes and prioritizes multiple projects, deadlines, and competing responsibilities.
• Works effectively both independently and collaboratively across teams.
• Communicates complex compliance requirements and findings clearly to a range of audiences.
• Adapts to and effectively uses new technology and digital tools.
• Exercises sound judgment and discretion when handling sensitive or confidential information.

Position Details

• Hybrid work environment.
• May be eligible for a flexible or compressed schedule.

Important Application Instructions*

Please carefully follow the instructions below when uploading your resume and cover letter. Due to the way the application system processes attachments, your documents may not be received by the SDO unless these steps are completed.

To ensure that we receive your application materials, please follow each of the steps below:

How to upload your resume & cover letter during the application process:

Interested candidates should submit both a resume and cover letter outlining their relevant experience and interest in the position through MassCareers.

When uploading your documents, you must:

• "Choose File" under File Attachments.
• Enter "Comments about the file" - this is the file name (ex: Your Name - Resume).
• Check the Relevant Files box for both your resume and cover letter. Attachments that are not marked as "Relevant Files" will not be included with your application.
• Check the Resume box for your resume document.

Please do not contact the SDO via phone, email or social media to inquire about the status of your application. If you need any support with submitting your application, please refer to MassCareers Resources/ Mass.gov.

Commitment to Diversity, Equity, and Inclusion:

The Supplier Diversity Office (SDO) is committed to advancing diversity, equity, and inclusion as essential to our mission and to our success serving the Commonwealth''s diverse and small businesses. We value an inclusive workplace where every employee is respected, empowered to contribute, and encouraged to bring their unique skills and ideas to our work. We encourage candidates from all backgrounds and communities to apply and join us in building a workforce that reflects the diversity of those we serve while advancing equitable opportunities across the Commonwealth.

'',''!*!

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor''s degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

'',''!*!

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor''s degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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